Operations Analyst (NCT)

Job Title: Operations Analyst, NCT

Location: Pune, India

Role Description

• Executing assigned Client reporting production activities
• Ensure 4 eye principal is being followed in the team
• Conduct spot checks to ensure and document adherence
• Maintain up to date process manuals and process reviews
• Manage queries within team and resolve them with help of onshore colleagues if required
• Assist manager in reviewing process changes and update procedures
• Plan back up for team during their leaves
• Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business
• Maintain clear and prompt communication with departments like risk, front office and performance measurement, IT etc.
• Ensure teamwork culture is practiced.
• To get involved in process improvement projects driven by the management.
• Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc)

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• To ensure processes are performed as per defined Key Operating Processes.(KOP)
• The Analyst/Senior Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
• Candidate/ Applicant needs to ensure team adherence to all cut-off times/deadlines and quality of processing as maintained in SLAs.
• signed production duties.
• Candidate/ Applicant should ensure that all queries/first-level escalations related to routine activities are responded to within the period specified.
• Needs to conduct checks and maintain documentation to ensure that there are sufficient records for future reference
• Should take responsibility and act as backup for the team manager in absence and share best practices with the team.
• To escalates unusual activity (new client activity, slow systems, delayed approvals, deviations form KOP’). 
• Awareness of risks attached to the processes and escalation of potential risks to the bank to Team Manager.
• To communicate with the stakeholders to share any process specific updates or to escalate any issues.

Your skills and experience

• Basic understanding of Client / Performance Reporting
• Knowledge of German language - Minimum requirement  B2.2 or equivalent
• Good communication (verbal & written) and interpersonal skills
• Willingness to take on responsibility and learn new tasks
• Sound desktop PC skills including Microsoft Office
• Ability to work quick and accurately, even under tight deadlines
• Team-playing skills

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm