Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.
Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.
At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape. We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.
About the Job:
The Senior analyst will deliver high quality customer service and perform daily processing of financial transactions in a fast paced, time sensitive operations environment. The Senior analyst will conduct all aspects of wire transfer activity and ACH Operations in an effective and accurate manner with an innovative mindset.
The ideal candidate will:
Processes, verifies, submits, and receives wire transfers in accordance with established Bank procedures.
Conducting routine analysis for STP improvements, repair, and processing of domestic and international electronic wire transactions with high accuracy
Monitor and manage wire transfer queues, prioritize high value transactions and action the tasks based on the urgency and importance.
Comply with repairs/verifications, complying with the cut-off times stipulated for each process.
Process and verify inbound and outbound ACH (Automated Clearing House) transactions.
Handle Proof of authorization, disputes, ACH onboarding and ACH Positive pay
Expedite exception handling by reviewing reject file, customer account information, using the above to determine to process or return items.
Ensure handling of all rejected items by balancing the reject file to the totals on the ACH return file report.
Help out, when necessary, by performing other related duties which may be necessary from time to time.
Help analyze operational needs and provide input for project requests to address identified needs.
Act as a first line of defense by addressing flags raised by transaction system.
Assist the Manager in implementing adequate operational controls, mitigating risks, and ensuring regulatory compliance.
Serves as initial escalation for more junior staff. May assign work to team and monitor completion and quality of work.
What You’ll Bring:
Broad understanding of bank products, regulations, processes, and procedures.
Thorough knowledge of NACHA clearing and ACH operations
Thorough knowledge on SWIFT, ISO 20022 message types
Strong grasp of the payment’s domain
Good comprehension of US clearing houses and the US market.
Exceptional communication skills, with the ability to convey well-structured, independent ideas. Proficient in both verbal and written communication at all organizational levels.
Highly detail-oriented with a strong attention to detail.
Exercises sound judgment within established guidelines and practices to determine appropriate actions.
Strong adherence to processes and procedures.
Skilled in multitasking and managing heavy workloads.
Proficient in identifying and mitigating risks.
Executes tasks with efficiency and speed, maintaining strong attention to detail and deadlines.
Capable of prioritizing deliverables and assignments effectively.
Proficient in extracting and presenting data from various systems.
Demonstrates strategic thinking.
Education and Experience
A degree or master’s degree in Banking and Finance.
At least 6 years of experience in ACH and Wire operations or a similar role within financial services.
Comprehensive understanding of ACH and wire transfer systems and processes.
Familiarity with regulatory requirements pertaining to ACH and wire transfers.
Equal Employment Opportunity
SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.
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