Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.
Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.
At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape. We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.
About the Job:
Responsible for processing expertise when performing the department’s daily operational tasks and when providing operational support to internal business partners and/or Clients. Responsibilities may include but are not limited to establishing and ongoing maintenance of accounts, loans, and/or cards; managing exceptions for several payment channels; researching or reconciling complex information; and routinely acts as a point of escalation. Accountable for performing assigned functions efficiently while ensuring all regulations, procedures, and polices are adhered to. Acts as a resource and routinely recommends potential improvements in execution. Provides helps to ensure the day to day functions are carried out according to policies and procedures.
Performs assigned activities required to support Global Operations. Works independently and has proven expertise that is applied to the essential functions. Uses knowledge or resources to resolve complex issues; seldom encounters issues requiring customer concern. General operations functions may include, but are not limited to:
Builds relationships with teams/partners and other internal clients and collaborates to resolve issues. Recommends potential process improvements. Special Projects as assigned by management.
Recommends potential improvements in execution. Special Projects as assigned by management and provide excellent service and support
Participates in meetings, coaching and other duties as assigned by management
What You’ll Bring:
Education and Experience
Equal Employment Opportunity
SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.