Operations Analyst II-CAS (KYC)

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

Job Title: Operations Analyst II - CAS

SVB India is a global delivery center for SVB, the financial partner of the innovation economy and parent of Silicon Valley Bank. SVB India develops products and provides services in finance, banking operations, risk and technology, and employs more than 800 employees and will be rapidly expanding. Learn more at https://svb.wd5.myworkdayjobs.com/svbankindia.

Job location – Bangalore

About the Job:

Essential Functions

Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions

Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client.

Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.

Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.

Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.

Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.

Knowledge

Excellent oral and written communication skills

Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.

Providing operational support to clients & business partners consistent with bank policy & procedures

Good understanding of the standard AML/KYC practices followed globally

Solid understanding of Bank products, regulations, department processes & procedures

Skills

Thoroughly understand & exhibit intelligent use of various system tools and procedures.

Proactively highlight threats & compliance issues to the management in a timely manner.

Successfully meet tight SLAs as required by the operational management requirements.

Provide operational support to clients & business partners consistent with bank’s policies & procedures.

Competencies

Work with willingness to learn, adapt & show flexibility with support hours & coverage.

Detail-oriented with a keen eye for accurate quality of work.

Education and Experience

• Candidates who are passionate about banking Operations, KYC, Onboarding, QC & willing to work in the US Shift.
• Experienced with Risk based approach for KYC refresh, remediation & periodic review processes is needed.
• At least 3-5 years of prior work experience within Onboarding, Quality control or KYC – Know Your Customer process at any bank (Preferably at SVB).
• Setting client expectations, identifying risk & following through with our internal partners are critical for this role.
• Proficiency in MS products (CRM, Outlook), database apps, workflow platforms &/or analytics tools, is a plus.
• Knowledge of bank, compliance or investment terminology or products is preferred.
• Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners is key.
• Have a strong ability to multi-task and handle multiple requirements from internal stakeholders effectively.
• Ability to work in a structured, high volume, time-sensitive and high-risk environment.
• Have a solid functional overview of various teams, processes & stakeholders from connected departments.
• Be able to independently solve/support requirements across all connected teams.
• Highly adaptable and resilient, must be open to new ideas and willing to support fluid workflows.
• Manage time effectively while driving the above responsibilities diligently.
• Escalation handling, clarifying questions and participating in projects within the team

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.