Operation Specialist I

Department: CCI Cloud Platform, APAC

Are you passionate about managing cloud operations? Do you have a knack for Azure DevOps and want to be part of a dynamic team? If so, we invite you to join our dedicated DevOps Platform support team in Bangalore. Read more and apply today for a life-changing career.

The position

As an Operation Specialist - I at Novo Nordisk, you will be anchoring below responsibilities:

• Handle ServiceNow tickets requests includes project configuration, onboarding to projects to Azure DevOps (ADO).
• Handle test related queries, Code/Pipeline related queries, Performance issues, Board & Dashboard queries. 
• Update documentation, conduct release activities, and provide 24/7 rotational on-call support for DevOps Platform operations. 
• Perform recurring year-end wheel maintenance tasks such as user access review, inactive user deactivation, monitoring system logs, cleaning up playground projects, and reviewing project configurations.
• Conduct release activities, including creating change requests in ServiceNow, updating IT risk assessments, configuration specifications, user guides, and standard operating procedures (O&M SoP), as well as designing and executing test cases.
• Work in rotational shift to cover EMEA time zone. 

Qualifications

• BSc or similar graduate degree in a relevant field (Software Engineering, Economics, Computer Science, Business Administration).
• Should have overall 8+ years of experience with relevant 3+ years’ experience in Azure DevOps (ADO) in supporting and managing the platform.
• Good experience in change management, configuration management, and release management.
• Good knowledge in GitHub Enterprise platform support activities.
• Proven ability to manage GitHub for version control, collaboration, and code review, aligning its functionality with organizational needs.
• Knowledge of Microsoft Azure DevOps (ADO) extensions like Modern Requirements, @Scale, will be beneficial.
• Knowledge of working with SAFe Agile principles.
• Demonstrate a good understanding of ITIL.
• Good experience in Stakeholders management and Vendor management.
• Good communication.

About the department

The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO) – a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 180+ people in 10+ product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world. In C&CI, we are globally responsible for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network and Connectivity) Services.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

7th October 2024.

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.