Operation Manager

We are seeking an experienced Operation Manager to oversee and manage the day-to-day operations of our hotel in Trichy. The ideal candidate will have a strong background in hotel management, operations, and staff supervision, ensuring that all departments operate efficiently while maintaining high service standards.

• Oversee the overall daily operations of the hotel, ensuring smooth coordination between departments.
  
• Manage and lead a team of department heads (housekeeping, front office, food & beverage, etc.) to ensure seamless service delivery.
  
• Monitor and improve operational systems, processes, and policies to support organizational goals.
  
• Maintain a high standard of service and operational excellence to enhance guest satisfaction and loyalty.
  
• Plan and manage hotel budgets, financial performance, and cost controls to maximize profitability.
  
• Oversee inventory management, procurement, and supply chain processes.
  
• Ensure compliance with health, safety, and legal standards, and implement relevant policies and procedures.
  
• Develop and implement operational strategies to improve efficiency and streamline processes.
  
• Manage staff training, development, and performance reviews to maintain a motivated and high-performing team.
  
• Analyze and resolve operational issues and guest complaints in a timely and professional manner.
  
• Foster a positive and collaborative working environment across departments.
  

• Bachelor's degree in Hotel Management, Business Administration, or a related field.
  
• Proven experience (5+ years) in operations management, preferably in the hotel or hospitality industry.
  
• Strong understanding of hotel operations, guest services, and staff management.