Lead Quality Assurance Centre of Excellence, Continual improvement & Capability building for a portfolio of practices
Develop and execute BE strategy for the portfolio aligned to business needs
Accountable for business impact for the portfolio
Work with Sr. Leadership on the priority projects and performance fixes Provide thought leadership on new operating models – Leverage digital capabilities to build a lean & effective quality organization. Lead complex (life cycle/ Spotlight account interventions)
Lead Continuous Improvement/Reengineering projects, cross geo projects
Provide solutions (people/process/tech.) and facilitate implementation for relatively complex projects
Responsibilities:
Play a key strategic role in designing & deploying best in class framework for Business Excellence
Lead deployment of futuristic solutions to optimize Cost of Quality & minimize risk
Leverage CMM to enhance end to end capabilities of practices in scope
Synchronize best practices across the portfolio
Overall 11-15 years relevant experience, with Min. 6 years’ experience with Healthcare Insurance domain preferred;
Min.8 years’ experience in leading mid to large size Process / Business Excellence portfolio
Six Sigma BB / equivalent certified; Should be able to analyze data and convert into meaningful experience
Demonstrated experience of leading projects & delivering significant benefits
Experience in deploying large scale digital solutions such as Analytics, Automations
Build & maintain effective partnerships with key cross functional leaders, teams & solution partners
Information security assurance, customer data privacy & risk management related to the practice
Qualifications:
Bachelor or Master’s degree in a technology, business or hybrid discipline
US Healthcare Insurance industry exposure
Excellent analytical, written and oral communication skill
Experience in working with international clients, senior management and staffs
Experience in RPA projects (particularly Automation Anywhere, UIPath and MS PowerApps) and data extraction tools
Must Require Skills
Bachelor or Master’s degree in a technology, business or hybrid discipline
Exposure to (US) Healthcare / Insurance
Proven Business Excellence Strategy development & deployment experience
Six Sigma GB/BB Equivalent certified, with excellent Analytics and Problem solving skills
Demonstrated capability to leverage technology in designing solutions
Excellent Facilitation skill, presentation & communication (both written & verbal)
Multi Geo Stakeholders Management
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
