About the Job:
This is a client facing role in Mumbai. The job requires an Engineer to administer the Openshift set up for the large PSU. He is required to provide RCA and resolve L2 tickets for the customer issues. He is required to provide Solutions to customer problems and create SOPs for the day 2 day operations. The individual is required to support the Day2 operations of the customer. The Job requires the individual to work in Shifts.
What will you do?
Assist the Client with the review of the implemented design documentation
Manage status and health of Openshift
Manage masters and nodes- Addition and remove of apps / worker nodes
Secure OpenShift- Patches and maintain the security architecture / policies defined during LLD
Control access to resources on OpenShift
Monitor and collect metrics on OpenShift
Collaborate with the Customer capacity team and provide technical inputs.
Openshift Backup
Be able to analyze Openshift performance issues and provide solutions.
Assist and engage with the client on BaU activities.
Categorizing & providing work around for resolutions & defects
Collaborate with Ops team for identification of critical updates, upgrades and validating such in non-prod setup.
Provide RCA and resolution for priority 1 & other important tickets tickets for critical updates, upgrades
Health check for critical applications\ Workloads
Knowledge base addition for support team for first level of Analysis and Basic Log collection in downtime, which will help to reduce the time spend on Incident Calls
Help in troubleshooting the production critical issues \ Priority 1 tickets in conjunction with Red Hat Global Support Services (GSS).
Creating SOP ( standard operating procedures) for critical updates, upgrades for roll-outs
Assist the Client with the administration of a backlog of tasks in an issue tracking tool, which allow the design to be implemented.
Provide knowledge sharing with specified Client representative (s)
Provide a report containing details of the engagement activities, findings and status including the following:
Configuration information changes for RH OCP
Solution specific implementation details
Operational procedures and operational management
Guidance, advice and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience
Recommendations for potential process or tool changes to optimize the OCP environment
Provide Daily Report, other reports as required
Create SOP
Work along with Various Client Stakeholders from Customer location
Work along with Redhat Stakeholders including but not limited to Redhat Support, Account Team, Consulting & Delivery team
Work in Shifts in accordance with Shift Roster (working on holidays, Saturdays & Sundays also)
What will you bring?
5+ years of Openshift cluster administration experience
Has a good knowledge on managing container infra setup and should be able to perform the above responsibilities.
Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience
RH certification is preferred.
Good Troubleshooting skills for Openshift clusters
L2 Support and Administration Experience for Openshift clusters
Has experience in working with Large customer setups
Preferred work experience for Indian customers
Experience in working at customer locations. This job is in Mumbai
Has excellent Communication skills to drive technical conversations with the customer.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
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