QUALIFICATIONS
- A minimum of a Diploma or bachelor’s degree is preferred.
- 10+ years of experience in office services, workplace services, facilities, or real estate leadership, ideally in a shared services or professional services environment.
- Analytical mindset and strong problem-solving skills.
- Knowledge of safety regulations and compliance standards.
- Proven record of leading a high-performing team with strong people development skills; able to create an environment that brings out the best in colleagues.
- Resourceful with a proactive attitude, adaptability, creativity in problem-solving, and a strong desire to learn and advance.
- Open, high-integrity, and collaborative working style that helps build credibility.
- Passion and excitement for continuous improvement and a customer mindset; Agile methodology a plus.
- Proficiency in MS Office Suite, particularly Excel for report management and trend analysis, with beneficial familiarity in tools like MoveInSync, PowerBI, Qualtrics, Tableau, and Miro.
- Proven project management skills including measurement through KPIs and development of SOPs.
- Preference for candidates with experience managing external workers or third-party resources.
WHO YOU'LL WORK WITH
You'll work in the McKinsey Global Capability and Services (MGCS) office in Bengaluru, which comprises ~1,000 colleagues across various functions, including IT, human resources, and various business units/service lines. In this role, you'll oversee the Office Services team (Workplace services) while collaborating closely with our Global Real Estate team, Procurement, Firm Security, Human Resources, IT, Office Services teams in MGCS locations in Chennai and Gurugram, and an array of service line and location-based leadership as your key stakeholders. Leading and developing a high-performing Office Services team of 6 FTEs, you will foster a customer service mindset and a continuous improvement approach, coaching and developing team members to collaborate and deliver high performance while ensuring high-quality learning opportunities for all.
You will lead ongoing community-building efforts, such as corporate social responsibility, DEI, and office community groups, and organize and oversee large, sitewide events, social, and other connectivity-based efforts for location-based colleagues, collaborating across service lines. This role offers you the opportunity to make a significant impact on our office environment and community while developing your leadership skills and contributing to our organizational success.
Additionally, you will manage the operating budget and reporting for the location, working closely with the Director of Operations and the Global Finance team.
WHAT YOU'LL DO
As an Office Services Manager, you will play a pivotal role in overseeing our Office Services team, supporting our real estate strategy, and shaping the future of our office workspace. This hands-on leadership position will enable you to contribute to creating a dynamic and collaborative work environment that fosters innovation in customer support.
Your responsibilities will include managing space occupancy, office refurbishment, annual maintenance contracts (AMCs), vendor and contract management, and ensuring the maintenance and upkeep of the physical office. You will oversee security, food services, reception, visitors, parking, transportation, supplies, emergency response, compliance, landlord interactions, and event support.
You will liaise with outsourced building services, such as janitorial, security, transport, and property management, and oversee room and space management for the office, working with location service line leaders and aligning with location, regional, and global leadership. Forecasting space requirements to support changes in space and lease negotiations will be part of your role, as well as playing a key role in risk mitigation and ensuring disaster and business continuity, in conjunction with firm and location leadership.
