Job Title: Offboarding, Officer
The Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization.
Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location).
This position will be responsible for the day to day management of the Employee Offboarding team, ensuring a quality support service focused on continuous improvement, and manage relationships with stakeholders of the process including IT, HR, Facilities, Security and Finance.
Major Responsibilities:
Develop effective working relationships and communications with direct reports and ensure that they are motivated, developed and supported
Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion
Utilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and review
Partner with others in Global Employee Onboarding team (counterparts) and support teams to ensure a strong governance model and control framework exists for all process across Employee Offboarding
Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation
Support the implementation of the Offboarding team through effective delivery of the service
Stakeholder management across varying levels
Oversee team deliverables to ensure key projects are delivered and maintained
Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members’ behavior in performing their roles
Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviors
Think and act globally
Managerial:
Lead the Offboarding team, providing regular coaching and development
Train the team in new processes and procedures focusing on operational excellence
Monitor effectiveness of Offboarding activities identifying areas for improvement
Manage service performance SLA’s through regular reporting, communicating to the Offboarding Operations Manager
Provide ongoing guidance, mentoring, training and direction
Conduct regular performance reviews, managing day to day performance requirements
Participate in wider projects as required
Individual Contributor:
Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
Provide appropriate management information as required to support business unit decision making
Support the ‘Risk Excellence’ culture within the business
Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
Required Competencies:
Level of Education/ Specific Qualifications: Experience in a similar role, preferably financial services/banking
Ability to inspire, motivate and lead a team
Embraces a culture of risk excellence
Capacity to work in a dynamic business environment regionally and globally
Team player with a strong customer focus
Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience
Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
Strong attention to details and end-to-end processes
Completes projects, tasks, and all work activities on time or within expected time period; plans and prioritises effectively
Uses independent action, judgement and decision making
Demonstrates flexibility to meet changing business needs and priorities
Identifies potential problems and delivers solutions
Self-motivated with a desire to learn and improve skills base
Skills and Experience:
Significant experience working within an HR/Shared Service Operations function
Experience of leading, coaching and developing teams
Strong interpersonal, influencing and customer service skills
Excellent analytical skills with strong focus on service improvement
Sound knowledge of project management tools/technique
Working knowledge of Workday or other HR IT systems
Strong self-initiative and analytical skills with results orientation
Strong attention to detail and end-to-end process
Strong presentation skills scalable to various levels of audience
Sound relationship building skills and stakeholder management
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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