PURPOSE OF THE JOB
The primary reason for this position is to achieve the following global strategic objectives
Identify and analyze customer needs for life cycle sustainability of installed process turbomachinery using remote monitoring technologies and prepare development requirements in response to market demands.
Plan new remote monitoring services for mechanical rotating equipment (including process pumps, compressors, and turbines) in the petrochemical industry and sustainability market, create development requirements, and work closely with the development department for market introduction.
Monitor, analyze, and report the equipment data and report the equipment condition for service quality improvement.
Support sales and marketing activities from a technical perspective through customer visits.
Understand market conditions, customer requirements, competitor behavior, threats and opportunities.
Research legal regulations in remote monitoring business across different countries and develop compliance strategies.
Conduct market and competitor research with regular updates.
Plan and conduct technical studies for new services in the rotating equipment service & support field, providing input to the development team.
Collect and analyze Voice of Customer (VoC) through remote monitoring services to improve services and define development requirements.
BACKGROUND and EXPERIENCE
Technical degree with strong technical background, additional Marketing qualification preferred
Minimum 10 years in the turbomachinery industry, preferably in remote monitoring services for mechanical rotating equipment in customer-facing roles such as sales, projects, marketing, business development etc.
Exposure to oil & gas sectors, preferably at an international level, will be an advantage
Proven and demonstrable kills in market analysis and strategic planning
Ability to think outside-the-box and propose result-oriented innovative and creative approaches
Strong fact-based decision-making capability with clear conclusions and recommendations
Excellent online & offline presentation skills - visual and verbal - able to highlight details concisely
Knowledge of Elliott and/or competitor products & markets, new and after-market is an advantage
Experience of interaction at various levels of internal & external cross-functional teams
SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES
Specific job responsibilities, in addition to activities listed above, include:
Identifying & leading cross-functional team members for formulating customer Asset Monitoring strategy including, but not limited to
Equipment History Card
Data Storage, Analytics and Diagnostics
Health Monitoring
Performance Prediction
Research, analyze and resolve potential customer engagement barriers including, but not limited to
Data Residency location
IPR and Data Privacy / Protection Laws
Customer Company Policies
NDA and SLA detailing
Contractual Liability Limitations
Working with cross-functional teams to develop & implement
Machinery Data Analysis & Diagnostic models
UIs - App, Internet Browser etc. with alerts (SMS, email, others)
AIML based Performance Prediction models
Long term planning and implementation of S&S business
Alignment of strategies, development and growth objectives
Initiate novel strategies in conjunction with other business units
Prepare strategic business development plans
Managing aftermarket knowledge - developments, trends, competitive environment, regulatory changes, and media directions
Research on international markets, governments, educational systems/institutions, prospective partners etc.
Analysis of market segment and customer research data to identify and prioritize market trends, new applications, new customers, strategic alliances, strategic business partnerships and potential mergers and acquisitions in the aftermarket business
Carry out special projects as may be assigned from time to time
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