Introduction A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities As a Network Security Engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on WAF/Firewall/ Routers/Switches/ Load balancer/IPS/IDS. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client’s offices /data centres on a daily basis or on an as-needed basis as part of this role. Responsibilities
Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets.
Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes
Manage, monitor, resolve (remotely / with OEM / with field team support) and report all network equipment related problems deployed at various client locations across India
Prepare daily report on incidents and publish the same.
Ensure process compliance, adherence & improvement.
Analyzing the measurements and escalating for any abnormality observed.
Ready to work on 24/7 shifts to support client requirement.
Required Technical and Professional Expertise
2 to 4 years of experience in security infrastructure administration
Min 2+ years of industry experience as a Network Security engineering on Design, Implementation and troubleshooting WAF (Compulsory Hands on experience), Firewall, load balancers, etc Network Security Devices and technologies.
Good understanding on – WAF (Compulsory hands-on experience), Firewall: Checkpoint, Palo Alto, Juniper and IPS, TCP/IP, web protocols and networking concepts
Implementation and troubleshooting Site to Site VPN (IPSEC VPN).
F5 Load Balancers Citrix Netscaler and WAF knowledge and working experience would be added advantage.
Assist is creation of Root Cause analysis (RCA) with Level 2 and Level 3 engineers
Performance tuning of WAF, Firewall etc Network devices
Preferred Technical and Professional Expertise
Up-to-date technical knowledge by attending educational workshops, reviewing publications
One or more security certifications: CEH, Security+, GSEC, GCIH, OEM Certification Cisco, F5, Imperva etc
