Network Operation Engineer/ Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer

In this role, you will: 

• Driving sustainable growth- Applies and adheres to values, regulatory principles and global standards.
• The Network Engineer role supports many levels of service from tier 0, 1, & 2 and will have varying impact on the business, supporting all global services and business lines.  
• The Network Engineer also interacts and has an impact on many other departments.
• Achieving excellence - Seeks continuous personal development in line with business strategy.
• Identify and improve efficiency and potential improvements of networking environment.
• Participate in the testing/piloting of new services/hardware.
• Ensure Digital Business Services is a visible and trusted partner. Support the delivery of a uniform, consistent relationship model which is acknowledged to deliver value.
• Build rapport within and across teams within Digital Business Services and HTI, to improve service delivery and achieve bank objectives. 
• Work with the Incident Management team to escalate problems and lead technical operational recovery.
• Manages risk responsibly - Promotes to colleagues, the importance of following risk and compliance policies and procedures. Recognises inefficiencies and suggests ways to improve local risk and compliance processes.
• Ensure own efforts deliver outstanding level of customer service.
• Ensuring that standard ITIL Processes are followed correctly and appropriately.