National Service Manager

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The National Service Manager – India for Leica Biosystems is responsible for overseeing a large service organization that partners a commercial business. The aim of this role is to manage the implementation of service delivery efficiency and productivity improvements by introducing process and product changes/amendments.

This position is part of the Field Technical Service job family located in Mumbai and will be on-site. Maintaining a close working relationship with the General Manager of the business to review and improve the department’s aims and objectives. This position will be driving service revenue responsibility through the team. The team comprises of regional service managers & their Field service engineers. This position will be part of India LBS leadership team.

Major responsibilities we will trust you with:

• Service Strategy and Process Management
  • Define overall service strategy for the region, including long term and short-term plans, effective metrics to track progress and rewards programs to partner in the sustainable growth journey of the business
  • Proactively identify new initiatives that will improve service efficiency and/or productivity and to be instrumental in working with partners and stakeholders to drive growth.
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence
  • Manage and increase the effectiveness and efficiency of Customer Support Services (Dispatch, Technical Support, TEC and Field Service), through improvements to each function as well as coordination and communication between support and business functions
  • Be responsible for and drive global service compliance and regulatory mandates in India market by taking the lead on initiatives and programs to enable the right protocols
• Talent Management
  • Encourage the development of direct reports and teams, ensuring associates are aware of their value within the organization, a believer and encourager in continuous personal development, providing leadership for the team and effectively managing their performance
  • Talent enablement and deployment including hiring, talent development and coaching, performance management and reward and recognition
• Leadership
  • Ensure strong understanding of the marketplace, competitor practices and client trends
  • Embrace Danaher Core Values and ensure all associates are actively engaged in driving profitable business growth

Your areas of knowledge and expertise that matter most for this role:

• Bachelor’s degree in engineering or equivalent degree. MBA would be preferred.
• 15+ years of related experience; Three to five years in a management role at National level leading a large team would be desirable. AT least 3-4 years of Sales or commercial experience is preferred
• Experience in Medical/Healthcare or diagnostics Industry preferred
• Formal training on lean manufacturing concepts is an added advantage

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.