Purpose of the Job
The National Healthcare Solutions Manager is responsible for driving and managing Aramex's healthcare logistics and supply chain solutions across the country. This position involves creating and implementing healthcare-specific logistics strategies, developing strong relationships with healthcare providers, pharmaceutical companies, hospitals, and other industry stakeholders, and ensuring that Aramex delivers reliable, compliant, and efficient services to meet the specific needs of the healthcare sector.
Job Description
Strategic Leadership:
- Develop and implement a national strategy for healthcare logistics solutions, aligned with organizational goals and market trends.
- Collaborate with senior leadership to define objectives, identify growth opportunities, and establish performance metrics.
Healthcare Industry Expertise:
- Stay updated on healthcare industry regulations, trends, and innovations to ensure compliance and relevance.
- Provide insights into the logistics needs of healthcare stakeholders, including hospitals, clinics, pharmaceutical companies, and supply chain partners.
Solution Design and Implementation:
- Lead the design and rollout of tailored logistics solutions for healthcare products, including temperature-sensitive goods, high-value items, and time-critical deliveries.
- Ensure solutions comply with healthcare standards such as Good Distribution Practice (GDP) and Cold Chain Management requirements.
Client Relationship Management:
- Build and maintain strong relationships with healthcare clients to understand their needs and provide exceptional service.
- Act as a trusted advisor to clients, offering innovative and efficient logistics solutions.
Cross-Functional Collaboration:
- Work closely with sales, operations, IT, and regulatory teams to ensure seamless execution of healthcare logistics strategies.
- Coordinate with marketing teams to promote healthcare logistics solutions and establish the company as a market leader.
Operational Excellence:
- Monitor and optimize the performance of healthcare logistics operations to achieve efficiency, reliability, and customer satisfaction.
- Implement best practices for inventory management, tracking, and reporting specific to healthcare products.
Regulatory Compliance and Risk Management:
- Ensure all healthcare logistics processes meet regulatory requirements, including FDA, EMA, and other global health authorities.
- Identify and mitigate risks related to the transportation and storage of healthcare products.
Data Analysis and Reporting:
Analyze market data, operational metrics, and client feedback to improve services and identify new business opportunities.
Prepare and present performance reports to stakeholders.
Job Requirements - Experience and Education
- Bachelor’s degree in business, Logistics, Healthcare Management, or a related field (Master’s preferred).
- 10+ years of experience in logistics, supply chain management, or healthcare industry roles, with a focus on healthcare logistics solutions.
- Strong understanding of healthcare industry regulations, including GDP, GMP, and other compliance standards.
- Proven track record in developing and executing strategic initiatives.
- Exceptional leadership, communication, and relationship-building skills.
- Proficiency in logistics management software and analytics tools.
- Ability to travel nationally as needed.
Key Competencies:
- Strategic Thinking and Problem-Solving
- Client-Centric Approach
- Healthcare Industry Knowledge
- Project and Change Management
- Operational and Regulatory Acumen
Leadership Behaviors
Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Innovation
Setting a clear direction
Simplification
Skills
Communication Skills
Stakeholder Management
Adaptability
Problem Solving
Leadership Skills
Interpersonal Skills
Customer Centric
Cross Functional Relationship Management
Attention To Details
Analytical Skills
Negotiation Skills
Strategic Thinking
Project Management
Change Management
Operational Excellence
