National E-commerce Solutions Manager

Purpose of the Job

Responsible for developing and managing e-commerce solutions to drive online sales and enhance customer experience across the nation. This role involves leading the e-commerce team, implementing e-commerce strategies, and ensuring the effective execution of online sales initiatives. National E-commerce Solutions Manager plays a crucial role in optimizing e-commerce platforms, analyzing market trends, and collaborating with cross-functional teams to achieve business objectives. 

Job Description

• Develop and maintain strong relationships with third-party vendors and partners.
• Identify opportunities for innovation and improvement in e-commerce solutions.
• Provide insights and recommendations to senior management based on data analysis.
• Handle escalated issues related to e-commerce operations and resolve them promptly.
• Support the integration of new technologies and tools to enhance e-commerce capabilities.
• Conduct regular reviews of e-commerce processes and make recommendations for improvements.
• Coordinate with the customer service team to ensure a seamless online shopping experience.
• Stay updated with industry trends and best practices in e-commerce.
• Prepare and present reports on e-commerce performance to senior management.
• Foster a positive and collaborative team environment.
• Contribute to strategic planning and decision-making to achieve organizational goals.
• Develop and manage e-commerce strategies to drive online sales growth.
• Lead and mentor the e-commerce team to achieve sales targets and objectives.
• Optimize e-commerce platforms for user experience, performance, and conversion.
• Analyze market trends and consumer behavior to inform e-commerce strategies.
• Collaborate with marketing, sales, and IT teams to align e-commerce initiatives with business goals.
• Manage the e-commerce budget and ensure efficient allocation of resources.
• Oversee the development and implementation of e-commerce campaigns.
• Monitor and analyze key performance indicators to assess the effectiveness of e-commerce activities.
• Ensure compliance with legal and regulatory requirements related to e-commerce

Job Requirements - Experience and Education

• Bachelor’s degree in Business Administration, E-Commerce, Marketing, or a related field. Master’s degree or certifications in digital commerce or e-commerce management is a plus.
• Minimum of 5 years of experience in e-commerce management, with at least 2 years in a managerial or Leadership role.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proven experience in driving e-commerce growth, managing e-commerce platforms, and leading cross-functional teams.
• Strong understanding of e-commerce platforms, digital marketing, customer experience, and web analytics tools (e.g., Google Analytics, Shopify, Magento, Salesforce).
   

Leadership Behaviors
Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Innovation
Setting a clear direction
Simplification


Skills
Leadership Skills
Communication Skills
Problem Solving
Time Management
Attention To Details
Customer Centric
Team Collaboration
Negotiation Skills
Adaptability