Middle Office - Senior Manager

Job Description

The principal responsibility of this function is to ensure that all dividend data for upcoming, future events are captured and entered into the Quasar system correctly. In addition to ensure that dividend entitlements due to LGIM clients are received appropriately and processed accurately into Quasar system. To then chase up dividend entitlements due from counterparties through to receipt and resolve discrepancies between LGIM expected and actual income receipts.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As an Asset Service Senior Administrator (Income), your responsibility will be:

• To accurately take receipt of market dividend data and ensure that via a reconciliation process current, accurate information on future dividend data across all markets is uploaded into Quasar.
• To process Quasar receipt of all income payments which are due to LGIM clients, within one day of receipt. To identify all receipts which do not match with expected entitlements and take necessary steps to resolve. To escalate potential problems as a result of this.
• To update unallocated income records where income cash receipts cannot be applied to outstanding entitlements. To raise such entries with the appropriate custodian and chase through to correction. To actively review and chase up unallocated income entries in order to reduce unallocated income balances.
• To establish reasons for non-receipt of dividend payments and issue written market claims promptly after the due date. To actively pursue claims as necessary to ensure prompt receipt of monies. To arrange payment of claims made against LGIM clients where overpayment has been received.
• Identify changes required to correct Quasar entitlements and advise necessary departments (Income Generations, Income Taxation, Data Services) to ensure errors do not recur.
• To compile and issue management reporting as and when necessary.
• Support other members of the team and provide a client-focused service
• To carry out other duties as reasonably required within the role.

What we value

These skills will help you succeed in this role

• Technical investment knowledge/experience relevant to role.
• Experience of challenging working practices and adaptability to change.
• Collaborative and personalised approach to service commitment, delivery and continuous improvement.
• Evidence of effective working relationships with stakeholders.
• A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment. 
• Ability to understand issues and assist with finding innovative solutions to problems.
• Robust communication skills both verbally and written, with an ability to successfully articulate issues clearly and logically.
• Strong analytical and written skills.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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