Middle Office - Enterprise Business Solution - Manager

Who we are looking for:

The Enterprise Business Solutions team provides support to both the client account manager and investment operations teams in terms of creating and running our operational control framework as well as looking after information delivery. The candidate will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the client. The role involves supporting multiple client relationships and operational teams in multiple locations.

Why this role is important to us:

The Enterprise Business Solutions team provides support to both the client account manager and investment operations teams in terms of creating and running our operational control framework as well as looking after information delivery. The candidate will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the client. The role involves supporting multiple client relationships and operational teams in multiple locations.

What you will be responsible for:

As Officer you will:

• Act as the point at which relevant client queries relating to the Recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution. Liaise with colleagues in the South Africa, US, Australia and India SSC offices and divisions globally where required for query resolution
• Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries
• Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement.
• Work independently to research and resolve problems considering multiple avenues for resolution.
• Provide support to multiple operational areas relating to Enterprise queries.
• Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trade Operations, Client Reporting)
• Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
• Complete system testing for Change Control enhancements
• Complete any ad-hoc tasks as identified by the line manager
• Ensure all activities are compliant with corporate standards
• Maintain clear and effective communications with immediate colleagues and Management
• Adhere to internal procedures and best practices at all times

What we value:

• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
• Ensure that the highest level of the Code of Conduct is displayed in your behavior
• Provide appropriate management information as required to support business unit decision making
• Support the ‘Risk Excellence’ culture within the business
• Adhere to  limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Education & Preferred Qualifications:

• Educated to A level standard.  A-C

• Graduate or Master degree prefer

Additional requirements:

• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.
• Flexibility in working outside of your responsibilities and areas of expertise.
• Other: Flexible working hours may be required.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive

Who we are looking for:

The Enterprise Business Solutions team provides support to both the client account manager and investment operations teams in terms of creating and running our operational control framework as well as looking after information delivery. The candidate will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the client. The role involves supporting multiple client relationships and operational teams in multiple locations.

Why this role is important to us:

The Enterprise Business Solutions team provides support to both the client account manager and investment operations teams in terms of creating and running our operational control framework as well as looking after information delivery. The candidate will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the client. The role involves supporting multiple client relationships and operational teams in multiple locations.

What you will be responsible for:

As Officer you will:

• Act as the point at which relevant client queries relating to the Recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution. Liaise with colleagues in the South Africa, US, Australia and India SSC offices and divisions globally where required for query resolution
• Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries
• Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement.
• Work independently to research and resolve problems considering multiple avenues for resolution.
• Provide support to multiple operational areas relating to Enterprise queries.
• Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trade Operations, Client Reporting)
• Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
• Complete system testing for Change Control enhancements
• Complete any ad-hoc tasks as identified by the line manager
• Ensure all activities are compliant with corporate standards
• Maintain clear and effective communications with immediate colleagues and Management
• Adhere to internal procedures and best practices at all times

What we value:

• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
• Ensure that the highest level of the Code of Conduct is displayed in your behavior
• Provide appropriate management information as required to support business unit decision making
• Support the ‘Risk Excellence’ culture within the business
• Adhere to  limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Education & Preferred Qualifications:

• Educated to A level standard.  A-C

• Graduate or Master degree prefer

Additional requirements:

• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.
• Flexibility in working outside of your responsibilities and areas of expertise.
• Other: Flexible working hours may be required.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive

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