Why this role is important to us
This is a varied position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolved matters to manager for best resolution solution.
What you will be responsible for
As Associate 1, you will
Support a large international Investment Management Client during Asia-Pacific hours
Provide a high standard of support to both internal or external clients
Embrace State Street’s “corporate values” and support a work environment reflective of those values
Act as a resource within the assigned business unit to problem-solve for complex issues with clients, counterparties and other internal teams
Respond to inquiries from clients, custodians and brokers to ensure timely effective processing of requests
Perform transaction processing tasks within the business unit as necessary to support processing routines
Consult with peers to optimize the operating model.
What we value
These skills will help you succeed in this role
Excellent attention to detail
Must be responsible and take ownership to the job which is allocated
Must be organized and able to multi-task often working to tight deadlines.
Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
Must be pro-active and be a problem solver
Must be highly professional interacting with several departments within the company
Must be flexible often dealing with ad-hoc queries from clients.
Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
A team player
Education & Preferred Qualifications
BS/BA degree preferred.
Understanding of the Investment Management industry, with prior industry experience preferred.
Understanding of Investment Manager Operations, particularly around processes and key deliverables
Proven ability to communicate in a clear, concise and professional manner
Strong time management skills with the ability to prioritize under pressure
Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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