Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
We are seeking a skilled, customer oriented and motivated Microsoft Power Platform support engineer. In this role you will be responsible for supporting business applications built on Microsoft Power Platform on level 1 / 2 as part of our global IT Power Platform support organization. The applications are globally rolled out and you will work as part of a global team and collaborate with our application owners in business (L3) and our Power Platform development team (L4) working in a DevOps mode. You will resolve “how to questions”, “incidents”, “service requests” and will be involved in coordinating “request for changes”. You should monitor and manage the overall end-2-end service level provided to our business in regards of response and resolution time and user satisfaction as part of our global TurboApp support team.
You must show a proactive attitude andability to engage with colleagues from different business areas using our apps. Asolid business process understanding in a global organization across all business functions is part of your DNA. Working experience in a global industrial product and service company is an advantage.
After sorrowintroduction andyou should become confident to resolve L1 / L2 tickets independently. In case of topics that involve code changes you will be supported by our development team (L4) who implemented these applications working mainly from Poland / Europe.
We would offer training possibilities and hands on experience on configuration of new Power Platform apps, and you will learn more about our governance and BUILD process in our low / no code Microsoft Power Platform used at Accelleron. Overtime you will also be involved in our Citizen Development concept.
Your responsibilities:
Analyze and resolve“how to questions”, “incidents”, “service requests” related to our Power Apps with complexitylevel1. Extendyourskills over time to take over alsolevel2 tasks.
Act as deputy of our more experiencedlevel 2 support engineer.
Coordinate resolution of morecomplex“incidents” and “service requests” with ourapplicationowners from business (L3) and ifconfiguration and developmentchangesarerequired with ourdevelopment team in Poland.
Capture and analyze “request for changes” and support applicationowner in prioritization and coordinateeffortestimations with ourdevelopment team.
Support user onboarding, security group / rolemgmt. and master data maintenance. Investigatemaster dataquality issues, clarify with data owner and coordinateremediation of data problems.
Working with Microsoft Power Platform (especially with Dataverse and Power Automate)
Afterupskilling and mastering the support tasks youwilldevelopfurtherintocoordination and realization of small changerequestinside the business applications.
Aftercompletingour Citizen Development training curriculum, youwillbesupportingalsoour Citizen developmentinitiatives (coordination of training sessions, Q&A / coaching sessions, checkingcertification tests / case studies,)
End user communicationwillbe in English
Your background:
Bachelor’s or master's degree in informatics or business administration combined with IT
1-2 years of experience in application support in Microsoft ecosystem, understanding of IT servicemgmt. process
Understandingof low code / no code app developmentand first practical experience
First practical experience in the followingareaswouldbean asset for yourroleand wouldallowyouadvancefast to a L2 support role:
Creation and customizing model-driven Power Apps using the Power Platform or MS Dynamics 365 CE / CRM
Building data models, forms, views within the Power Apps framework
Configuration of Power Automate (Flow), Power BI and SharePoint
Usage of other Power Technologies like Canvas Apps, MS Forms, Power pages
Integration of Power Apps with other Microsoft services and third-party systems
Understanding security best practices within the Power Platform
Using AI services like Co-Pilot studio in Microsoft ecosystem
Analyticalthinking and a solution-orientedworking style.
Proactive service mindset
Ambition tolearn and developinto a low codeapplication developer in the coming years
Strong communicationskills and high motivation dealing with business and IT people.
English fluently (bothwritten and spoken)
Your benefits:
Attractive compensation & benefits
Employee Assistance Program
Global parental leave program
Flexible working models
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.
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