technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel ... , Automation Anywhere, Blue Prism and Microsoft Power Automate. A familiarity and ...
and dashboards. Update the internal CRM system with activities and information ... , Cloud, SaaS business Proficient with Microsoft Office productivity tools. Bachelor’s ...
results to stakeholders - Experience using Microsoft Excel to manipulate and analyze ... , email, lead nurture programs, and CRM/sales insights - Experience with Salesforce ...