Mgr, Quality Performance Engineering Mgmt

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job description

As a Manager of Performance Engineering, you will be a key member of the Product Quality Engineering team leading a team of leaders, architects and engineers driving the performance working within our agile software development process. You will work within our agile software development process to  and have an important impact on the products we built. 

The ideal candidate for this position is a someone with a strong background in performance testing /engineering involving enterprise software platform and applications. The candidate must have experience in leading/driving complex performance engineering projects that measure the characteristics of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and our most important customers.

What you get to do in this role:   

• Lead a team of architects, engineers, managers driving the performance engineering efforts within our agile software development process involved in validating performance, scalability and reliability of ServiceNow platform/applications.

• Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers

• Responsible for release readiness/certification of ServiceNow platform and products with regards to performance.

• Collaborate with architects, developers and leaders from engineering, product management and customer facing teams to resolve complex performance/scale issues with products or  mitigation of customers’ performance escalations.

• Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform

• Provide assessments of performance and scale for products/solutions to the leadership with deep-dive analysis, trends over time and relevant KPIs that could drive key decisions

• Facilitate capacity planning, sizing, demand forecasting, software performance analysis and system tuning

• Provide leadership and mentorship to performance engineers, developers, product managers on performance engineering process, frameworks and best practices. Drive process improvements, enable knowledge sharing, cross-collaboration, standardization and innovation

• Stay up-to-date with latest developments in the industry on performance engineering practices and apply them in performance initiatives at ServiceNow. Learn quickly when facing new situations, apply new concepts and principles to address problems

To be successful in this role you have:

1. BS / MS / PhD. in computer science (or equivalent) with around 10+ years of experience, 3 years in leadership role in performance engineering.

1. Strong skills in industry standard performance test frameworks such as JMeter/Load Runner  

1. Knowledge / Experience with performance monitoring and reporting frameworks such as Splunk, Grafana, InfluxDB, Prometheus, ELK/Kibana

1. Strong problem-solving and analytical skills, brings clarity to ambiguous situations, facilitates and arbitrates technical discussions and has the ability to make challenging calls or recommendations

1. Strong and unwavering commitment to making customers successful, relentless focus on delivering results through innovation and proactive action

1. Strong communication skills and ability to work with professionalism, integrity, passion, and accountability in a globally distributed hybrid work environment

1. Solid understanding and experience with agile software development methodologies

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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