Mgr, Field Svc

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Position:            DGM - Service

Location            Bangalore

Exp – 20 to 30 years Elevator Service Deptt, the experience of the Department head role for the state of Karnataka

Edu: Diploma / BE in Engineering 

Job Profile:       To Lead a team of Customer Service Professionals in the region covering the states of Karnataka and Kerala towards excellence for achievement of business objectives in Service Function through the following:

• Overall responsible for service revenues from Karnataka and Kerala based at Bangalore.
• Provide leadership to Managers and Supervisor and various stake holders in the department to achieve business targets. Including setting their annual business targets and periodical review to achieve the results
• Drive excellence in field operations through Area Managers.
• Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
• Position will be responsible for Techno Commercials for 7400 units Karnataka and 2000 units in Kerala.
• Ensure that service revenues are generated from AMC (service sales) , Spare Sales , Conversion, Recovery and Modernization businesses.
• Receivable Management – day-to-day updates to Zonal Head / Finance
• Monitor Service Store functions/ Support functions for effective field operations.
• Annual Manpower planning and enhance field productivity.
• Sub Con Management and Development to support field operations.
• Maintain cordial relations with builders, owners and architects
• Coach and develop internal talents for taking up higher responsibilities in the organization.
• Drive service transformation initiatives in Karnataka and Kerala.
• Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
• Visit job sites, Periodical visits to all Key customers and maintain CRM
• Receivable Management – day-to-day updates to Zonal Head / Finance
• Work towards customer delight and customer appreciation
• Tracking of all customer complaints and speedy response/resolution
• MIS / Reporting / Review with team.

Job Requirement:

• First Class Graduate in Engineering
• Age upto 50 years
• 20 -25 years in handling service function with Techno Commercial parameters in industrial / capital equipment / service industry
• Excellent Leadership skills, Communication,  Interpersonal skills and presentation skills
• Should have handled bigger team of 5 direct reports at Manager and down line with engineers and Technicians.
• Aggressive, Proactive  & Self Starter
• Ability / Confidence to handle high profile Architects and Builders of Repute
• Willing to travel across the region for monitoring results and development of business / people
• Exposure to latest trends in Customer Service, must have sound knowledge in technical, commercial aspects as well as soft skills.

• Preferably from Elevator industry.
• Candidate should able to join in a month time.

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