We are looking for an experienced e commerce professional to execute marketing, site merchandising, and process optimization for our Digital Shared Services Marketing team. This individual should enjoy a fast-paced environment where they can affect the customer experience and be an instrumental part of expanding our foot print into multiple digital teams.
Key job responsibilities
• Executing straightforward marketing initiatives to achieve shared goals for a defined strategy that supports attracting, engaging and retaining customers/customer segments.
• Recommend improvements to processes, playbooks, and team tools.
• Should apply marketing best practices and use existing 1P and 3P in-house tools/UI's and processes to drive actions based on shared goals.
• Should develop appropriate milestones and schedules, and ensure timely and successful delivery of your/Team’s initiatives
• Identify and resolve Business problem/ opportunity, execute marketing objective, execute strategy, and measurement requirements.
• Manage delivery of straightforward marketing tactics and measurement. Facilitates progress, identifies blockers, and increases the visibility of issues and may provide improvement recommendations.k
• Should impacts customer experience (CX) at marketing initiative level.
• Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
• Responsible for identifying customer impacting issues, finding and implementing solutions.
• Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, etc.
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
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