Marketing Quality Control Analyst - Performance Marketing

Marketing Quality Control Analyst

Short Description:

Join the team that handles marketing quality review and improve the customer experience at one of the world’s leading banks.

Description:

Welcome to JPMorgan Chase. Join our team as a Quality Control Analyst, where your attention to detail and commitment to excellence will shape the future of our products.

As a Marketing Delivery Analyst in the Consumer & Community Banking (CCB) Performance Marketing Quality Control team, you will perform quality reviews of marketing materials across multiple Lines of business and channels prior to their release into the marketplace. You will be responsible for performing Centralized QC functions, ensuring digital and print marketing creatives accurately reflect offer build and/or marketing requirements. You will be expected to continuously provide and meet high quality standards with an eye for detail to ensure our customers, both internal and external, receive the most accurate information possible. In this fast paced, dynamic environment you will have the opportunity to partner with many stakeholders across multiple lines of business, as well as other execution teams.  

Job responsibilities:

• Follow process and procedures to perform QC validations and demonstrate strong attention to detail to identify issues in marketing material prior to release into the Marketplace.
• Partner with various teams in the execution of Marketing campaigns, development of associated quality tests and the creation of process/procedures.
• Facilitate dialogue with respective stakeholders for any work that does not meet the standards established by Compliance, Marketing Execution and Marketing.
• Identify process simplification opportunities within manual validation processes.
• Participate in the planning and execution of QC initiatives.
• Adapt to system enhancements and procedural changes required to conduct validations.
• Participate in the training needed to execute validations for any new regulation, new partner or product launches.
• Demonstrate strong time management, organizational skills, and the ability to multi-task and prioritize work to meet aggressive timelines.

Required qualifications, capabilities, and skills:

• Execute well under pressure and excellent attention to detail
• Strong knowledge of MS Office (Excel, Word, PowerPoint)
• Highly motivated with a willingness to take initiative
• Must have excellent verbal and written skills with ability to communicate effectively on both a technical and business level
• Strong interpersonal skills with a demonstrated ability to work collaboratively across the organization and in a team environment to develop and maintain positive relationships
• Outstanding problem solving skills and ability to apply appropriate tools and level of analysis to all situations

Preferred qualifications, capabilities, and skills:

• Experienced with Quality Assurance/Quality Control/UAT preferred
• Experienced with Marketing materials preferred
• Ability to read/write/speak Spanish fluently preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.