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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Digital Market Activation Analyst
In this role, you will:
The Digital Market Activation Analyst supports the Market Activation Manager in their accountabilities for delivering WPB
Digital products to global markets. Specifically, the Market Activation Analyst will support the following business readiness activity:
Change & Business Readiness:
- Support change impact assessment – determining business readiness activities needed based on detailed operational impact assessment.
- Ensure MI & analytics reporting is in place and support ongoing adoption and benefits tracking.
Customer Activation Planning:
- Maintain visibility of the delivery plans tracking dependencies and constraints and interface with Delivery, Product, Business teams to manage the customer activation and produce robust Go To Market, communications and training plans
- Support all business readiness activity associated with an individual release of new features (including training,
- communications, pilots, MI, release approach etc.)
- Support customer & staff pilots where required.
- Support markets with production of internal and external comms, training materials, migration and
- implementation approach definition, providing consistent support and materials that maximize reuse.
Customer Activation:
- Ensure compliance to any relevant in-country regulatory approvals and support go / no go governance activity.
- Support a go / no go call, ensuring the relevant documentation and approvals are obtained before customer go live.
- Manage Hypercare reporting to track post activation adoption, customer feedback and impacts
To underpin this activity Market Activation Analysts will;
- Attend the working group meetings and stand ups as necessary and support customer go live reporting and status.
- Maintain and monitor all relevant Jira tasks and ensure timely Jira updates and reporting of status.
- Support the preparation for business reporting at portfolio level - at PSC and market PSCs.
