Mandarin Language Expert

DATAMARK Inc., a provider of Omni-channel contact centres and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact centre agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our Omni channel contact centres, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.

Website

https://DATAMARK.net

Industry

Outsourcing and Offshoring Consulting

Company size

1,001-5,000 employees

1,253 associated members LinkedIn members who’ve listed DATAMARK, Inc. as their current workplace on their profile.

Headquarters

El Paso, TX

Founded

1989

Below is the job description for Foreign language (French, German, Mandarin) Interpreter Role.

Job Description:

Minimum Requirements:

1. High Schools degree or equivalent.
2. Fluency in English and Foreign language (French, German, Mandarin)  (C2,C1,B2). Mandarin (HSK 4 & HSK 5)
3. Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of Foreign language (French, German, Mandarin).
4. Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.
5. Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times.
6. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client.

Responsibilities:

1. Renders correct concepts and meanings between Foreign language (French, German, Mandarin)  and English following complexity, clarity, tone, and style from one language to another, upholding the correct rules for grammar and syntax in both languages.
2. Provide strict renditions of the messages including every detail of the conversation and be prepared for challenging calls at any time.
3. Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression.
4. Follows instructions for clients, manages the flow of the call, and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.
5. Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
6. Remains punctual and available during scheduled work hours.
7. Ensures access to the internet for work-related electronic communication.
8. All other duties as assigned.

Applicants should be comfortable with Rotational Shifts ( Including night ).

Working days : 5 days (2 rotational week off)

Job Type: Full-time (Work From Home)

Salary upto : 7.87 LPA

Other allowance : Overtime pay, Mediclaim (Covers the Employee, Parents, Spouse & 2 kids from the first day of employment) & other Incentives based on performance