Who we are looking for
In this role as India head of Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients. While this role is advertised to be in Bangalore, we are open to considering candidates who are also based in Mumbai or Coimbatore
Why this role is important to us
This is a senior transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.
What you will be responsible for
Critical business priorities:
Drive forward a large client facing strategic initiative with Alpha Operations globally from India
Manage teams of PMO, Business Analysis and Testing resources
Be accountable for analysis and requirement timelines, documentation and presentation
Ensure a robust control environment is built into any model evolutions being designed
Role Definition:
Leader will be responsible for critically evaluating our teams evaluating current operating models and designing, documenting and executing upon a market leading future state operating model
Understand existing structures and operating models at State Street including hand offs, process flow and delivery across both client facing sites and operations hubs
Develop large scale transformation strategies a view to overhaul and redesign the operating mode to focus on client experience, automation, efficiency and process improvements using best in class tools
Collaborates with Operations, Transformation and Technology teams to ensure the core pillars of the program are understood and fully adopted and operational requirements are clear and tested.
Assess performance of the program against benefit and outcome targets (Financial & non-financial), manage risks and issues and take corrective measurements.
Partner with client, operations and programme leadership to execute on these process re-engineering changes globally
At Managing Director level, we require senior leadership and advanced skills in areas such as:
Navigate a large, global organization. Build meaningful relationships and develop an effective network.
Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
Proven leadership skills as well as managing and developing a high performing operation team.
Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
Demonstrated ability to manage, coach and influence colleagues and virtual team members.
Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
The candidate for the India head of Alpha Operations Client Pathways role will possess and/or be able to demonstrate:
A proven track record at a senior level in client facing role such as business and IT relationship management, account management, delivery executive, or related disciplines with Excom Level
15 years + experience in financial services presently in a leadership role, having managed large scale transformation roles.
Deep understanding of the Corporate Investment Banking landscape, with experience leading operational teams within the Middle Office space
Strong Stakeholder and Relationship Management skills
In-depth understanding of the linkage between information technology and business value
Operations experience program managing large scale initiatives and implementations
Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management
Creative and analytical ability in problem resolution and troubleshooting
Collaborative leadership and work style
Additional requirements
Openness to business travel where required
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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