Manager, T&E

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The purpose of this position is to lead global Travel and Expense management team at Hyderabad working closely with Process owners.  Managing compliance with Travel and Expense policy, P-Card policy, working on all change management projects on Travel, Expense and Card programmes.

What you get to do in this role:

• Autonomously supervise and manage teams involved in expense audit, processing, operations, and payments.
• Serve as the initial point of contact for internal escalations, navigating through process challenges.
• Possess comprehensive knowledge of Travel, Expense, and Card programs, collaborating effectively with regional travel managers.
• Proficiently understand and navigate systems such as Workday, Bank Integration, and Card feed programs.
• Direct the team towards strategic objectives, identifying business opportunities, and ensuring proactive communication with management.
• Review team tasks, identify delays, and provide solutions for timely completion.
• Exercise judgment in highlighting risks and opportunities, training junior team members, and addressing auditors’ requirements.
• Collaborate with the Global Process Owner, manage approvals, and understand statutory requirements and legalities.
• Assume responsibility for identifying compliance risks and providing remediation strategies.
• Prepare and maintain up-to-date process documentation, emphasizing continuous improvement.
• Contribute to ongoing projects by actively participating in testing activities and engaging with individuals across the employee life cycle.

To be successful in this role you have:

• Experience of at least 12+ years in implementing and managing the Travel, Expense and Card programs mentioned above
• Demonstrated expertise in process analysis, documentation, improvement and automation
• Strong computer and data analysis skills using Concur, Concur detect (Appzen), Card program reporting requirement
• Strong communication, relationship-building, influencing, persuasion, presentation, and conflict resolution and business analysis skills
• Consistently demonstrates high integrity combined with good business judgement and strives to identify, recommend and select the best overall solution for service now.
• Time sensitive on all deliverables and available to handle seasonal variation in terms of varied functional requirement
• Should have attention to detail with the ability to present/articulate analytical results and facilitate decision-making.

Qualification & Experience

• Minimum 12+ years of experience working on Expense system Concur or similar system
• Bachelor’s degree Is a must.  Additional professional qualifications would be an added advantage.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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