MANAGER - SUPER SERVICE CENTER

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of  Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn:  John Crane: LinkedIn

To Manage day to day activities in the John Crane Pune Operations and Service Center. The person will also be responsible for EHS, Quality, Manufacturing, Operational Excellence & Facilities management across the site.

Responsibilities:

• Create and Maintain a High Level of Customer Oriented Processes to improve performance and to manage, lead and motivate personnel
• Manage and Promote interdepartmental communication from order entry to cash process to ensure the needs and expectations of the customer are fulfilled.
• Develop a continuous improvement culture
• Identify potential risks and its possible impact on Safety, Environmental & Quality Management Systems and implement improvements to reduce the risk and impact.
• Ensure that safety, health and environmental rules and regulations are met or exceeded
• Align team towards ISO 9001 quality management system, represent team in quality audits.
• Conduct seminar/customer trainings.
• Troubleshooting of mechanical seal/system and coupling.
• Collaboration with other teams, influence own team members to meet the objectives.
• Plans the use of facilities, equipment, and personnel to meet current and future manufacturing requirements, including department budgets and guidelines, plant layout and improvements, and capital expenditure program.
• Responsible for training plans for the team.
• Collaborate with global teams in their initiatives of developing suppliers and maintaining the Plant to John Crane global standards.
• Ensure EHS standards at the site are maintained to JC standards.
• Ensure the day-to-day activities of the Super Service Center are completed on time.
• Responsible for the smooth execution of the First Fit orders.
• Drive internal operations to achieve monthly business objectives
• The timely & correct order booking, amendment, liaising with customer’s, Bangalore office , Purchase & Operation team , CPG , PDO , ISC etc.

Skills and Experience:

• BE in Mechanical / Chemical from reputed university with 12 to15 year’s relevant Industrial experience
• Good Knowledge in Pump or Seal (API –Piping Plans) or similar fluid control systems products.
• Work experience in mechanical seal industries, EPC and pump / compressor OEMS, will be added advantage for this position.
• Working knowledge with API 682, API 610, ASME / ANSI Piping and pressure vessels standards are essential.
• Commendable knowledge on ASME Section VIII, Division 1, is added merit to the candidate.
• Manage a team of 10 for the shop floor activities.
• Having experience in managing the Service Center activities like Seals Assemblies, Testing, day to day operations & the execution of the First Fit orders.
• Support safe workplace cultures and compliance with Smiths EH&S

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane)