Manager - Service Designer - Bangalore

The Central Service Design department caters to Process Design needs multiple vertical business units in Vodafone that include Vodafone Business International, Vodafone Operating Companies, Machine-to-Machine / Internet of Things, and Cloud & Hosting Services, each with their own portfolio of products and services.

The Service Solution Designer will provide a step change in order to extend/complete strategic programs proposition to deliver an end to end customer experience lifecycle aligned with the Vodafone brand and industry best practices. Key focus will be to design Sell, Build and Assure process and implement services operating models.

• Educated to degree level.
• Process Design / Service Design experience (preferably 6+ years) with a proven track record of delivering complex designs in the telecommunications industry.
• Excellent Communication, Stakeholder Management, Facilitation & Consultancy skills
• Ability to understand customer journey encompassing Fulfilment, Assurance and billing and Processes in enough detail to communicate effectively with experts in those areas to enable delivery of product requirements
• Awareness on Order Management / Service Provision processes - Service Assurance processes would be good.
• Exposure working on Managed Private Network / Cloud / Security / Ready Networks / Connectivity / Unified Communication / Mobility products would be good.
• Experience working in Agile environment
• Accountable for Planning, Impact assessment, design and timely transition to in-life of Enterprise Products services’ E2E Customer Journey encompassing Fulfilment, Assurance and Billing.
• Delivery of Services requirements, including As Is and Gap Analysis models in order to create an information baseline that supports the definition and rollout of competitive services solutions to fulfil requirements.
• Being able to manage small to medium scale service delivery for centrally provided/supported enterprise products.
• Contribute actively in the Knowledge Management and Continuous Improvement

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.