You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Business Continuity Management (BCM) is essential in today’s environment. The ability to respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues.
The BCM team is part of the Enterprise Shared Services Group at American Express.This team works with colleagues across the Company to oversee and implement resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.
This manager will work closely with business units to assess resilience capabilities, monitor compliance, and enhance the effectiveness of business continuity plans, risk mitigation strategies and corresponding exercises.
Key Responsibilities:
·Support the design, implementation and maintenance of the quality assurance and consequence management framework for BCM program adherence.
·Provide guidance on BCM best practices, regulatory requirements, and risk mitigation strategies to various stakeholders.
·Partner with Business Unit teams across the Company to identify and document key business functions; ensure each business function is risk assessed; and identify business function dependencies (e.g., 3rd parties, Technology, People, Location).
·Review and challenge business impact analyses (BIAs), business continuity plans, risk mitigation strategies and corresponding exercises to ensure alignment with the bank’s resilience objectives.
·Provide oversight on program requirements and ensure appropriate execution by Business Unit teams.
·Ensure BCM documentation and plans remain up to date and meet internal and external compliance standards (e.g., ISO 22301, FFIEC, etc.).
·Support regulator, Internal Audit, and 2nd Line Oversight reviews.
·Support Capability Design and Development as and when required.
·Coach and lead a team of colleagues to deliver impactful results.
Qualifications:
Experience and Background:
·2+ years’ experience in Risk Management and/or Business Continuity. Experience of the Risk Oversight function is preferable.
·Proven success at developing and executing risk frameworks and leading independent reviews for quality assurance and credible challenge.
·Strong understanding of American Express products, services, and organizational structure
·Ability to work independently and manage a team.
·Ability to see the big picture with attention given to critical details and identify gaps.
·Demonstrated ability to successfully manage multiple priorities under pressure.
·Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations.
·Bachelor’s degree required; MBA or advanced degree preferred.
Leadership Skills:
·Proven people leader who can build, inspire, develop, and coach a team.
·Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
·Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
·Ability to communicate key risks to colleagues, business partners, and senior leaders. Outstanding partner management skills.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status prote