Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Management - TechnicalOur Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Job Title
Manager, Product Management – Technical
Overview
The Connect & Shared Services Product & Platform team is part of Mastercard’s Open Banking division and brings to life our vision of empowering consumers to benefit from their own financial data. We are passionate about creating solutions that unlock FinTech innovation and streamline everyday consumer experiences. Many leading organizations are already using the Mastercard Open Banking platform to deliver some of the industry’s most compelling services. Open Banking is a fast-growing area of Mastercard's business, and this team is a key driver of new capabilities and a very exciting place to work!
Role
The Manager, Product Management – Technical will lead a group of Product Owners within the Shared Services Platform team and will be responsible for the overall product development of the platform. This role will report to the Vice President of Product Management – Connect & Shared Services Platform.
Job responsibilities include:
• Setting the vision and direction for sets of features
• Leading individual contributors who are conceptualizing the one-to-two year view of how the platform product portfolio solves business and customer needs
• Exhibiting expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Diving deep into the work of you team and identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Continuously monitoring feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities
• Developing and communicates team vision that supports the broader organizational vision
• Making trade-off decisions as required and contributing to organizational planning
• Managing escalations, assess the alternative to resolve (path to green) and builds a plan for resolution
• Engaging with product manager to identify key platform product issues; solicits feedback on platform product roadmap
• Leveraging data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Overseeing team-wide product operations, leads junior Product Owners who may own individual components, and coordinates team-wide improvement goals
All About You
• 5-7 years of experience in product management and/or product development with 2-3 years of experience managing a team.
• Knowledge of Open Banking, Consumer Payments, Payments in general is a plus.
• Global or multi-national business experience strongly preferred along with highly developed multi-cultural sensitivity
• Ability to work with globally diverse team across different time zones
• Superior analytical and problem-solving skills
• Ability to structure, manage, and coordinate several complex workstreams with multiple stakeholders
• Self-motivated and ability to work independently (and with ambiguity) while operating within a team environment
• Ability to challenge established views and assumptions at all levels and facilitate/lead discussions & debates
• Strong interpersonal and leadership skills to influence and build credibility, team oriented, collaborative, diplomatic, and flexible
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners
• Strong oral & written communication and presentation skills, including communicating thoughts, ideas, and solutions logically in oral and written form
• Excellent listening skills and facilitating /guiding senior executives/colleagues
• Experience leading /motivating and managing teams and mentoring other colleagues
• Undergraduate degree with 10+ years of experience. MBA preferred
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
