Manager, Post-Sales Inside Sales (AMER)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

About the Role 

We are seeking a high-performing, revenue-focused Manager to lead our Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region. 

As part of our Inside Sales team operating from Pune, this role is a strategic sales leadership position, not a support function. You will be responsible for managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets. 

This is a night shift role, ensuring real-time alignment with our customers in North America. 

Key Responsibilities: 

Revenue Growth & Forecasting 

• Own and drive renewals & expansion strategy across SMB accounts in US & Canada. 
• Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team. 
• Develop scalable playbooks for renewals, expansion, and customer retention strategies. 

Lead & Develop a High-Impact Team 

• Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment. 
• Drive continuous learning, sales coaching, and structured career growth within the team. 
• Identify high-potential accounts for strategic growth and expansion. 

Customer Engagement & Success 

• Strengthen executive-level relationships within key accounts to ensure long-term partnership success. 
• Lead proactive health checks and value-driven discussions to maximize retention. 
• Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement. 

Data-Driven Decision Making 

• Track and report sales performance, renewal trends, and expansion success to leadership. 
• Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes. 
• Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value. 

Who You Are 

3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management. 
2+ years of leadership experience, driving results in quota-carrying sales or account management roles. 
Strong background in sales forecasting, renewal strategies, and pipeline management. 
Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives. 
Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms. 
Self-starter who thrives in a high-growth, fast-paced environment.