Manager Performance Excellence

Role Purpose

Provide the leadership group and Director, Performance Excellence, Reporting and Projects with decision support capability related to costing, pricing and performance analysis by creating or modifying reports, dashboards and scorecards to present and deliver key metrics and data in a concise format with qualitative analysis. Leverage data, analytics and technology to undertake cost analysis, cost centre mapping (legal and management), headcount reporting and evaluation of key data to support commentaries and forecasting trends. Provide functional and technical support to end users including resolving issues and answering questions on report functionality.

Develop and maintain global costing and service pricing models for all off and on shore facilities and services to benchmark against captive, third party, and outsourcing arrangements to provide senior management with transparency and visible comparisons to aid in sourcing decisions

Key Accountabilities

• Development and measurement of consistent global reporting formats against agreed targets, industry best practices and benchmarks for use by senior management and process owners to provide unbiased (“one source of the truth”) performance knowledge, analysis and metrics reporting to allow regional/global comparisons against key benchmarks and service level agreements. These reported, agreed core performance metrics should serve as the basis for future operational budgets and forecasts into global plans with Business Support.
• Enhance existing and develop new strategic financial and functional models to support the wider program to meet the business requirements and needs of the organization’s various products and services. This includes the development and maintenance of global costing and service pricing
  models, capacity planning and investment recommendations to achieve the necessary market penetration and customer account value and profitability.
• Aid in project related activities and related documentation.
• Coach and develop team members; hire, fire, assesses, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.

Key Skills & Experiences

Required Skills

• Demonstrated working knowledge of process accounting procedures and related environment.
• Demonstrated knowledge of Hyperion, PeopleSoft and MS Office applications
• Demonstrated accounting, analytical and conceptual skills in developing efficient and effective solutions to business and financial problems and results.
• Demonstrated ability in leading work teams and/or technical staff.
• Demonstrated effective verbal and written communication skills for the purpose of providing information and persuading and influencing clients, peers, senior management and staff.

Qualifications

• Major Business/ Accounting/Finance 

Experience

• 6 years progressive work related experience (post qualification) in business, accounting and finance with demonstrated proficiency in multiple disciplines/processes related to the position.
• 2+ year experience in driving business performance/continuous improvement across processes and functions preferable.
• Experience in the hotel or hospitality industry strongly preferred.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?