Manager - People Services - French

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com 

© 2024 Akzo Nobel N.V. All rights reserved.

Managing and leading the team of People Services agents and supporting Hire to Retire actions and queries including, onboarding/transition of new work, stakeholder management, participating in designing, execution as well as continuous improvement.

The PS (French) manager will be responsible to manage the team providing HR support to AkzoNobel Employees in France. Responsible for managing the team providing support in French language. This includes Supporting employees on HR Policy, Procedure Leave systems, Benefits, and Other Queries related to France. Supporting data updates to HR data base and processing HR Documentation in French for the employees.

• Manage the Hire to Retire process and Queries for designated countries. Also, managing the Peopel Services team for the country
• Collaborate with all stakeholders in France across multiple team (Finance, HR and  other PS teams) to establish data collection and validation processes
• Ensure accurate data in SF and for Payroll inputs;
• Support Employees in French factories of AkzoNobel either via email/call/chat (all in French)
• Redefine process and drive implementation when significant changes to organizational approach on initiatives occur.
• Keep up-to-date on policies and procedures and ensure and updated  ServiceNow (online service) articles;
• Support audits w.r.t. France HR requirements for in scope countries
• Manage the overall ticketing system on Service Now to manage employee queries and adherence to all KPIs while doing that
• Managing PS projects with various stakehodlers eg. Project Management team, Continuous Improvement, Service Excellence etc.
• Provide expertise on global and local policies and procedures
• Provide expertise support to the Contact Center to resolve cases/queries within agreed SLAs.
• Refer complex cases or exceptions to Centers of Expertise and communicate effectively with the Contact Center or requestor as appropriate.
• Assist to translate and implement policies from the Center of Expertise into transactional processes and services that can be performed by People Services
• Coordinate with payroll team in France to ensure timely and accurate payouts
• Address all data requests in timely and effective manner

Experience & Educational Requirements:

8-10 years

Bachelor’ degree in Finance, HR or Economics related education

Experience in, HR, or HR Operations supporting France

Experience in managing small teams

Experience in coordinating processes

Knowledge on HR Operations and HRIS transaction

Skills:

Good communication skills in English and French oral and writing

Strong Service Mindset and Stakeholder Management skills

Excellent Microsoft Excel skills

Accurate time management skills

Planning and control

Data crunching and reporting

Continuous Improvement mind-set (Lean 6 Sigma / Green / Black belt practice is an advantage)

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 42453