The Opportunity:
Avantor is looking for a dynamic, forward-thinking, and experienced Manager, Operations Support, who will be responsible for delivering results against some of the most complex business and technology initiatives.
This role will be a full-time position based out of ABC – Coimbatore or Pune Office.
If you are passionate about solving complex challenges and driving innovation – let’s talk! Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Operations Support Manager will be responsible for driving results and productivity of the operations support team through effective management and communication. In this position, the individual will work closely with leadership to help communicate strategy and deliver stellar results that drive operational efficiencies, ultimately driving results to support $950M in annual revenue for the BPP organization. This role will plan and manage the daily operations of team members to execute defined tasks and processes. The individual in the role must be detailed oriented with strong management, communication, and project leadership skills.
Job Duties and Responsibilities
o Coach, counsel, and develop operational support associates to achieve departmental enterprise goals and promote operational efficiency.
o Collaborate with the management to identify and arrange needed associate on-boarding training and development.
o Lead cross-functional teams to drive projects and initiatives, ensuring alignment with organizational goals.
o Collaborate with various departments and stakeholders in a matrix environment to achieve business objectives, driving over $950M in annual revenue for the BPP organization.
o Facilitate effective communication and coordination across different functions to ensure seamless execution of tasks and projects.
o Manage associate workload dashboard and key metrics to support identified tasks.
o Partner with leadership to identify and build knowledge for additional required tasks/processes.
o Balance short term and long term needs to ensure the architecture can scale and evolve accordingly.
o Leverages business tools and machine learning technologies to drive innovative solutions for business needs.
o Scale and expand our analytics offerings, skills, and technologies.
o Lead and inspire a team of operational support associates, fostering a positive and collaborative work environment.
o Set clear performance expectations and provide regular feedback to team members to ensure continuous improvement and development.
o Conduct regular team meetings to communicate goals, updates, and address any concerns or challenges.
o Recognize and reward high performance, motivating team members to achieve their best.
o Resolve conflicts and handle disciplinary actions in a fair and consistent manner.
o Develop and implement strategies to improve team morale and engagement.
Qualifications (Education/Training, Experience and Certifications)
o Bachelor’s degree required, Master’s degree preferred
o 10+ years of relevant work and management experience
o Mastery in the use of analytical tools, including MS Office tools
Knowledge Skills and Abilities:
o Needs excellent verbal and written communication skills.
o A self-starter who thrives in a fast-paced environment and has ability to manage and prioritize concurrent work assignments.
o Leadership skills to manage associates and other parties in a matrixed environment.
o Excellent interpersonal skills to manage relationships and to deal with conflicts in a professional and objective manner.
o Ability to learn new tools and processes quickly and effectively.
Environmental Working Conditions & Physical Effort:
o Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.
o Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
o A frequent volume of work and deadlines impose strain on routine basis.
o Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
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