Manager Operations

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations

Principal responsibilities

• Responsible for reviewing and updating procedure documents annually or as and when required.
• Review the process E2E and enhance the current work flow on ongoing basis
• Perform record and Maintain EOD checks
• Responsible for managing the relationships with management of HSBC businesses in the host country from Operations perspective and ensure timely/effective resolution of escalated issues.
• You will drive and implement the yearly AOP plan for the section that maximizes capacity utilization.
• Overall supervision of the process performance via process improvement initiatives along with strengthening the controls for the processes
• Work closely with individuals, providing guidance on complex issues/referrals and motivate to perform better. 
• Handle Recoveries process in case of any loss through emails and calls to Banks and customers • Provide solutions for Aged Inquiries/ outstanding breaks on TLM & GWIS
• Handle ADHOC request from Stakeholders, Prepare MI’s and Reports per management request.Also ,Carry out root cause analysis, business risk and client impact in case of any service outage. 
• Monitor Nostro breaks on TLM and work with reconciliation team to ensure clearance on timely manner.