You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This Manager will be responsible for leading a global team from Customer Fulfillment Network (CFN) for Business Integration, Strategic Projects, Process change and Policy and Procedure as well as Process control and Audit support. This is a key strategic role within CFN Strategy & Integration (GBIT) team and will require extensive collaboration with CFN Senior leaders and other GSG teams
Responsibilities:
- Required to be part of Senior leadership meetings and provide detailed reporting, insights and updates on Projects any impacts to CFN related to controls, audits etc.
- Act as an escalation point on key CFN projects and provide guidance on project that impact multiple products
- Required to represent CFN on all business changes & initiatives that impact CFN functions like (including but not limited to) Consumer, Merchant, & Commercial products
- Responsible for project / change management support for CFN across multiple markets to ensure operational alignment and readiness for new product launches, product changes and regulatory changes
- Review all project related and change management requests to ensure they meet CFN intake and servicing criteria
- Partner with Operations teams and stakeholders to analyze E2E Global CFN process with an audit and controls mindset-to ensure Compliance to all US & Global AEMP and Regulatory requirements.
- Support the Centralized Risk and Control Management Teams with annual PRSA process Refresh-and updates
- Lead, Develop, and coach a team of Business Analysts to create and maintain a robust control environment to meet regulatory, procedural, and process governance requirements for CFN products/processes
- The Manager works closely with several teams within and outside of Global Services Group in delivering on the above. Close partnership will be needed with Capabilities, Operations, other Integration teams, GCRO, CFN GBIT and Business teams
Qualification:
·Must possesses an exceptional track record of commitment to integrity and service
- Strong analytical and problem-solving skills with the ability to manage multiple projects simultaneously
- Demonstrated experience with Control & Compliance, Project management and People Leadership
- 2 or more years of Process related Experience preferably leading Projects/CFN Business Teams
- Experience in Controls, Compliance, Operation Excellence and leading audits, preferred
- Strong understanding of CFN processes such as Consumer, Merchant and Commercial
- Strategic thought leader with the ability to work through unstructured problems and develop clear action plans
- Strong Communication skills are required with demonstrated experience in presenting to multi-levels of leadership to represent the CFN Business in senior level discussions and sensitive regulatory or audit overviews
- Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Blue Box Values
- The applicant should not be on level 2 or above PIP at the time of applying. Shift Timings- 24*7 environment
- Flexibility & Strong Collaborative skills working well across global business, Compliance & Risk Governance, and Operations Teams is critical to your success
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
