Manager - Operations

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Manager / Operations, Mumbai

Business: Property and Asset Management, Mumbai

What this job involves

Expert in Delivering Quality & Preserving Goodwill

You’ll take charge of all property management services that we have for all our clients’ properties assigned to you, be it site operations, contract, procurement, financial, or team management. You’ll ensure our service delivery is at its best by promoting seamless and competitive operations by collaborating with the top management.

You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any property related concerns

An All Rounder

Over and above managing operations, you’ll support various client-specific programs such as technology launches, trainings and user experience initiatives hence giving the client an all-round experience.

Client Centric

In this role, you will be working closely with your Cluster Head and ensuring a perfect alignment of the client’s property management needs, assist in all new client transitions and services provided by us to them.

Seamless communication and adaptation of processes and standards will help you drive this agenda effectively with the help of your team (Property Manager and other staff). You will be accountable in managing versatile bouquet of properties/ sites assigned to you.

Beating the Odds

Can you see the bigger picture? Can you juggle operational delivery whilst delivering future strategy?

You will the Clients go to person who will be highlighting successes or potential issues whilst providing tangible solutions by delivering value-creating opportunities and supporting the Client in the implementation of short and long-term projects. You will be trouble shooting and firefighting site operational issues in liaison with the Property Manager.

Sound like you? Here is what we’re looking for:

Experienced and Professional approach

Do you have at least ten years’ experience in facilities, property management, hospitality or related fields? If so, we would be more than happy to work with you. At JLL, we’ll let you fully demonstrate your expertise in property management, planning and organizational skills, and knack for addressing complex operational matters daily.

Fostering teamwork and excellence

Are you someone that enjoys building up the quality of team deliverables?

As the person in charge, you will support our people’s growth and development through training and coaching sessions. You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. 

Good Communicator

You can get your ideas across clearly both verbally and in writing. You’ll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role.

Your key deliverables will be but not limited to:

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard.
• Ensure all services are performed as per Standard Service Specifications
• Preparation of Property management budgets and perform CAM collection
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Responsible for meeting financial targets for the account and support /find new avenues for increase in revenue
• Responsible for closing all audit findings
• Ensure timely submission of reports from the sites.
• Attrition Management at sites
• Responsible for tracking and closure of open operational items
• Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
• Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
• To meet at all time the contractual obligations and target SLA’s set by both the client and internal management
• Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Proactive liaison with local and regional municipal authorities.
• Interviews, selects, hires, supervises and reviews qualified building operation and management staff
• Manages critical relationships with client, tenants, and key vendors
• Reviews all building financial data with Ambience and Property Accountant
• Ensures that all client deliverables are submitted in a timely manner
• Acts as the liaison to local community public interest groups
• Manages vendor relationships
• Writes vendor contract specifications
• Oversees all vendor bidding
• Ensures that entire staff maintains a critical eye on all aspects of building physical care
• Fosters and maintains “Tenant is our Guest” philosophy among the staff
• Take part and drive JLL initiatives like D&I, CSR, Safety Week etc
• Any other task / responsibility assigned by the management time to time

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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