الوصف الوظيفي
Position SummaryJob Title: Manager – Learning & DevelopmentJob Location: BengaluruJob Summary:We are seeking an experienced Learning & Development Manager to lead the design, development, and delivery of leadership and behavioural training programs for Chubb Business Services India (CBSI). The successful candidate will have a strong background in instructional design, program management, and facilitation, with a focus on creating engaging learning experiences that drive business results.Key Responsibilities: Design, develop, and deliver high-quality leadership and behavioural training programs using instructional design techniques and adult learning principles. Create engaging learner experiences using gamification elements, interactive simulations, role-plays, case-studies and other innovative approaches. Facilitate leadership and behavioural sessions, both in-person and virtually, to ensure effective knowledge transfer and application. Conduct needs assessments and analyse data to identify training gaps and opportunities for improvement. Develop and manage program budgets, timelines, and implementation plans. Collaborate with subject matter experts and stakeholders to ensure alignment with business objectives and relevance of content. Evaluate program effectiveness and make recommendations for improvement. Develop and maintain relationships with external vendors and partners to support program delivery.Role Qualifications: Master’s degree in HR, Education, Instructional Design, Organizational Development, or related field Minimum 8-12 years of experience in learning and development, with a focus on leadership and behavioural trainings. Proven experience in instructional design, program management, and facilitation. Strong knowledge of adult learning principles, instructional design models, and learning technologies. Excellent communication, interpersonal, and project management skills. Ability to work in a fast-paced environment with multiple projects, priorities and deadlines.Key Skills & Competencies: Technical: Knowledge of e-learning authoring tools and software (e.g. Articulate Storyline, Adobe Captivate). Good knowledge of gamification and simulation-based learning. Familiarity with tools like Mentimeter, Kahoot, Poll Everywhere. Instructional Design: Knowledge of instructional design models and principles (e.g. ADDIE, 6Ds in Learning). Experience with learning needs assessment and analysis. Ability to design engaging and interactive learning experiences. Tools: Good knowledge of Learning management systems (LMS) such as Workday, Cornerstone, or similar. E-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar. Microsoft Office Suite (Word, PowerPoint, Excel, Outlook). Learning Program Management: Program design and development. Project management and coordination. Budgeting and resource allocation. Learning Evaluation and assessment. Communication: Excellent written and verbal communication skills Ability to communicate complex concepts to diverse audiences. Strong presentation and facilitation skills
