Job type: Permanent
Position Details
Company Overview
Sanofi is a diversified global healthcare leader, focused on developing products that meet the health needs of people. Sanofi engages in the research and development, manufacturing and marketing of prescription medicines and vaccines, as well as consumer health products.
Department Overview
India market supply chain team of 30 members, managing planning, customer care and logistics with distribution Spend – 8 to 9 ME, and network of 12 DCs, 3500 Customers.
Job title:
Manager Key Account Customer Fulfillment
Direction & GBU:
Supply Chain Management
Geographical Remit of Role:
National
Location (based out of):
Mumbai
Report to:
Head Customer Service & Operation
Functional Reporting to:
(if applicable)
-
Manager position:
No
Supervises (Direct & Indirect):
Direct: - Manage external resources (3PL)
Indirect: -
Customers:
Internal: GBU Commercial, Trade & Revenue, Business Operation and Finance teams
External: Key Accounts, Distributors, 3PL Partners, Transporters
Job description valid from (date):
01/09/2024
Purpose
Key Account Manager will lead the supply chain initiatives and manage the customer fulfillment operations for key accounts like online pharmacies, modern trade accounts and key institutions. This position will act as a single point of contact between the accounts and Sanofi SCM. This position will collaborate and work closely with commercial, marketing and performance analytics team to deliver high customer satisfaction levels.
Performance Standards: Duties & Responsibilities
Key Areas
Action Areas , Deliverables and Outcomes
Weightage
1. Account Management
40%
2. Order fulfillment & Performance
20%
3. Process Improvement
20%
4. Compliance & Documentation
20%
Pre-requisites
Knowledge, Skills & Competencies / Language
Process, System and Tools orientation
Qualifications
Any other requirements of the job
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
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Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!