Company:MarshDescription:
Marsh is seeking candidates for the following position based in the Mumbai (Powai) office.
Manager – IT Product Support
What can you expect:
- An opportunity to understand services which are integral part of Insurance broking lifecycle
What is in it for you?
- Drive transformational change in the way colleague, client, and consumer insurance needs are served today while tapping into the industry expertise, global reach, and brand power of one of the largest insurance brokers in the world
- Engage with our clients, insurance carriers, and industry-leading 3rd party tech partners to co-innovate and design compelling solutions that tap into our rich digital, data, and analytics capabilities
We will count on you to:
- Write user stories for engineering, design, and analytics teams
- Collaborate with Product, Engineering, Design, Sales, Partner Management, Marketing, and others to craft and deliver best-in-class digital insurance experiences
- Apply insights from qualitative customer and marketplace research and data analysis to continuously inform new feature prioritization and ongoing enhancements
- Proactively identify and evangelize product best practices globally
- Play a key role in advancing the culture of the organization
What you need to have:
- Experience: 2+ years of product management experience; Will also consider candidates passionate about breaking into product management from other industries (e.g., consulting, insurance, UI/UX design, analytics)
- Data Analytics: 1-2+ years of experience managing a data product or using data (e.g., Tableau, Google Analytics, Hive, SQL) to deeply explore trends and drivers, thereby facilitating well-informed business choices
- Hands-On Approach: Hands-on experience in partnering with engineering teams on agile product delivery and documenting requirements (e.g., user stories)
- Communication Skills: Excellent oral and written communication skills
- Problem-Solving: A creative problem solver who can address challenges, adapt to changing circumstances, and make strategic adjustments to optimize product outcomes
What makes you stand out:
- Experience in conducting customer research and analytics to understand customer sentiment and pain points, and leveraging them to make product decisions
- Ability to thrive in change, and having a passion to harness the energy of a fast-paced environment to create meaningful customer and business value
- A strong bias toward action, and obsessing over knowing your customers better to remove friction from their experiences
- Being kind and a great team player!
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person
