Manager, IT Asset Management Content Service

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What You Get To Do In This Role:

We are looking for a highly motivated and professional individuals to join our Global ‘Asset Management Content Services’ team and play a critical role in delivering world-class Enterprise Asset Management(EAM) solutions. Our EAM product transforms the way people work and manage their Enterprise Assets.

• Leverage EAM Industry specialization to contribute in the design & development of the product.
• Collaborate with cross-functional teams to align Content solutions for EAM with the product & platform.
• Fully responsible for creating end to end content strategy for EAM ensuring alignment with business objectives and growth.
• Manage and guide EAM Specialist and curators across varying experience levels, providing direction to drive business growth and scalability.
• Actively involved in research & creation of various EAM related content.

• Project Manage a high-performance team, delivering EAM Content for Customer’s business needs that continues to transform the world of work for customers.
• Understand customers’ expectation & sentiment from their requests and provide solutions that addresses their concerns.
• Co-work with teams on the other geographical locations (including our HQ in the US) and be flexible working with various time-zones.
• Work as the Customer escalation POC for the team and interact with customers to help them resolve their issues related to your area of responsibility (as required).
• Be ready to take aggressive challenges and adapt to our fast paced environment and be highly quality oriented in the delivery of every single content release.
• Stay current on the industry, IT trends and licensing changes and provide recommendations and solutions to make necessary modification in content to keep it relevant and up to date for customers.
• Play a key role in developing the future roadmap by considering industry trends, technological advancements, and evolving customer needs.
• Continue to find the best skill from the industry to cater to the growing demand of EAM customers across industries.

To be successful in this role, we need someone who has:

• 12-15 years of related experience.
• Strong analytical skills & ability to use data to make curation strategies.
• Fair knowledge of industry oriented assets like Fixed plant assets, Linear assets, Mobile and fixed fleet assets getting used in various industries like power generation, manufacturing, oil refineries, healthcare, wind generation etc.
• Worked as EAM leader and have hands on experience on EAM tools like ServiceNow, IBM Maximo, SAP ERP Suite – EAM, Oracle E-Business Suite - Enterprise Asset Management etc.
• Played a pivotal role in the past for various organizations to harness Embedded technologies such as IOT devices, firmware.
• Strategize, design, and implement IoT solutions tailored to client needs.
• Excellent written and verbal communication skills.
• Ability to interact with all levels of management
• Ability to effectively work with tight schedules and fast paced environment to minimize customer impact within a global model.
• Growth & collaborative mindset and a Go getter.

Nice To Have

• ServiceNow platform knowledge or experience
• Project Management capabilities and principles

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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