Manager - Invoice Tracking and Resolution Specialist

Join a dynamic team where your expertise in invoice tracking and customer interaction will directly drive business success and growth. Enjoy opportunity for career advancement while making a tangible impact on our operations.

Location: Pune Cerebrum

Payroll - FTE Company payroll

Responsibilities:

You will work with LOB SPOC’s and Business stakeholders including customer to meet Business Free Cash Flow targets by ensuring-

Invoice Tracking:

• Monitor and track invoices generated for each LOB to ensure they are sent to the customer promptly and acknowledge receipt thro’ involved stakeholders aligned with customer
• Ensure invoices are processed by the customer for payment on time, align with OTC and LOB stakeholders
• Regularly update and track the status of outstanding invoices in the system thro’ Invoice monitoring tracker

Certification Monitoring:

• Ensure that all certifications required by the customer for the invoiced work are cleared by the project team before and during invoice submission. Align with billing requesters to ensure same is aligned properly
• Liaise with the project team to ensure certifications are in place for each invoice while the billing requests are raised

Customer Communication & Follow-ups:

• Act as the primary point of contact for the customer regarding any issues or disputes related to invoices. Take this up with the SPOC’s & billing Requester for closure and action
• Follow up on outstanding invoices or rejections, make use of the system bridge to get this done thro’ stakeholders aligned with customer, ensuring timely resolution

Rejection Management:

• Monitor rejected invoices and work with the project team/ stakeholders to resolve issues that caused rejections
• Ensure that rejected invoices are re-submitted and cleared within 15 days of generation

Issue Resolution & Reporting:

• Identify recurring issues with customer rejections and provide actionable insights to improve the invoicing process
• Prepare weekly/monthly reports on the status of invoices, highlighting any issues that need to be addressed
• Actively resolve issues that could delay payments and escalate as needed

Documentation & Record Keeping:

• Maintain records of all communications with customers, including rejections, approvals, and resolutions
• Ensure all invoice documentation is up to date and easily accessible

Skills and Competencies:

• Qualification:
  • Master’s/ bachelor’s degree in finance, Accounting, or a related field, with minimum 7 years in Invoice Management.
  • Proficient in ERP System/ SAP/ Oracle/ Power BI, Order management tools including MS office, IOT
  • Should have strong knowledge of Order booking, Billing, and account payable
• Competencies:
  • Customer Service: Strong focus on maintaining positive customer relationships while ensuring that invoicing issues are swiftly addressed
  • Ability to effectively communicate with customers and internal teams to resolve issues quickly
  • Analytical Skills: Ability to spot patterns in rejections and other issues and suggest process improvements
  • Organization: Ability to manage and track multiple invoices across various LOBs with a focus on deadlines
  • Attention to Detail: Ensuring all certifications are in place and invoices are processed without errors
  • Problem-Solving: Proactive identification of issues (e.g., rejections) and finding solutions