Overview The Shopper Insights & Analytics Analyst support the understanding of shopper attitudes / behaviours and in-store conditions to identify growth opportunities for PepsiCo NWE Benelux business. He/she brings the voice of the shopper to business opportunities identification, provides preliminary business recommendations based on shopper and retail insights to enable decision making process and flawless execution of brand and sales ACP & PSP priorities Responsibilities Supports to drive the Shopper Insights agenda in the New BeNelux organization, builds solid shopper understanding and foundations, making sure that Shopper Insights is a part of decision-making process in the organisation by leveraging retail and shopper insights into strategic and operational recommendations, identify insights gaps and develop an approach to close these gaps. Maintain accumulated Shopper knowledge and continuous Shopper data sources (HHP, retail panel etc). Runs on-going and ad-hoc shopper/retailer research addressing strategic business questions based on AOP/PSP. Translate data/research results from multiple data sources and the combination of data sources (e.g. GfK, Nielsen, Online Surveys, Sector studies, Euromonitor) into meaningful insights and preliminary recommendations. As a member of the Shopper Insights team, and according to the monthly business cycle (IS&OP), PSP and ACP agenda, he/she will supports the evaluation of shopper and channel trends, competition watch to identify growth opportunities, to build PepsiCo Benelux competitive advantage. Therefore, he/she will support the broader DX team (Cat Man, Rev Mgt, Shopper MKT & Perfect Store), Marketing and Sales workstreams by updating the monthly MWB’s, performing deep-dive analysis on performance issues, reviewing root-cause analyses on performance against AOP / ACP plan and derive main insights. Take ownership of the continuous improvement of NL + BE quarterly shopper reporting – both the creation + presentation of the insights, including the creation of NL + BE retailer-specific reporting to build retailer presence Responsible for the Belgium BU, as well as NL e-Comm, Away From Home + Net Revenue Management teams Take responsibility for the TCP process from a Benelux shopper perspective Represent Shopper Insights in the monthly brand update meetings (Lay’s, Doritos, Other Savoury + Quaker) + oversee the creation of brand performance + scenario trackers from shopper perspective for all Big Rocks, sharing back with the team Become the leading expert in ad-hoc shopper research projects + incorporate them in everyday projects Be responsible for shopper platform training across NL + BE teams – GfK, Retailer-specific data platforms, Streetbees Look after the sharing of shopper best practices to inspire + entrench shopper insights within the HBS Insights team Take control of shopper relationship with finance team + raising POs Qualifications Knowledge and practical experience with a wide scope of research methodologies and techniques (qualitative & quantitative) Understanding of analytical tools + ability to process data from several sources to draw meaningful insights or recommendation to the business Experience in Household Panel data is a must Experience managing research budget Experience with interpreting ad-hoc shopper research + delivering recommendations Strong internal + external stakeholder management skills Experience with presenting Experience with storytelling to inspire action Preferred experience with mentoring + training Fluency in English MS Office – advanced user (PowerPoint, Excel) Attention to detail, accuracy and ability to work towards tight deadlines Results orientated, demonstrated in store-back thinking Proactive strategic thinker, with business acumen Effective verbal and written communication skills Excellent project management skills
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