https://bayt.page.link/CCp3HXjqRVyJSuUa6
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

GO-AI is a data labeling service provider of near real-time Human in the loop (NRT HITL) support. NRT HITL allows Amazon to 1) deploy minimal viable products (MVP) and realize their financial benefits early. 2) Embeds a low-friction exception handling mechanism to effectively mitigate the impact of less-than perfect AI-based automation. 3) Enables a channel of continuous learning to improve the performance of deployed technology.
A GO-AI Site Leader provides strategic leadership, set the vision, direction, and culture to create a high performance organization. The individual is responsible to lead the Site in planning all business, operational activities, managing site operating expenses and budget.
Key job responsibilities
- Handle the in-house Operations delivery (BnM, VC). You will lead a team of up to 300- 400 associates supported by Team managers to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets
- This is a senior-level management position that is fully accountable for the results of the reporting teams at the GOAI center.
- Responsible for conducting regular reviews with the team
- Drive overall performance for the site
- Identify improvement opportunities and driving process improvement projects
- Establishing governance structure for day-to-day operations
- Enhance adherence to compliance guidelines as required and dedicated by the Program
- Regular touch base meetings with internal stakeholders and different departments
- Should be open to travel (domestic & overseas) as and when required
- Responsible for performance management as well as annual appraisals for the team
- Be a key leader at the forefront for key projects for the program
•Bachelor’s degree or equivalent
•12+ years of overall experience and 8-10 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment.
•Track record of successfully building and scaling high-performing teams from the ground up
•Exposure in handling remote team/teams is a must.
•Exposure into robust hiring processes, including sourcing, interviewing, and selection will be an added advantage
•Should have extensive experience in handling large Operations (large teams, 250+) in BPO/ Captive Operations/ Third party
• Should be open for 24x7 operations.
• Demonstrated familiarity with general principles of workflow in a voice / non voice environment.
• Should have handled both domestic and international operations with experience in handling remote teams
• An analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans
• Ability to communicate with Sr Leaders in the organization
• Clear leadership capability – As a leader responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture
• Strong oral and written communication skills.
Entrepreneurial mindset with exposure in running independent operations will be an advantage


لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.