We are seeking a dynamic and results-driven Manager II for our Account Management team for our compliance business programs, specifically focused on our environmental, product and related 3P compliance initiatives. This role is pivotal in driving the growth and success of our seller base and enable to sell without any compliance blockers. The position requires close collaboration with brokers, partners, and product teams to create a seamless ecosystem for compliance products and services including PoB, C2S2 etc. This role offers an exciting opportunity to shape the future of our programs and drive significant business growth. The ideal candidate will be a strategic thinker with a hands-on approach, capable of navigating complex international business landscapes while delivering exceptional results.
Key job responsibilities
- Manage and mentor a team of AM/PM dedicated to various Compliance programs
- Set clear goals and performance metrics for team members
- Foster a culture of continuous improvement and customer-centric service
- Collaborate with internal teams including product, logistics, and compliance to enhance program offerings
- Represent the cross-border program in high-level meetings with senior management
- Build and maintain relationships with key external partners to support program growth
- Utilize data analytics to drive decision-making and strategy development
- Create and present regular performance reports to senior leadership
- Identify trends and opportunities for program optimization
- Continuously evaluate and enhance processes related to compliance product gap solutions
- Lead initiatives to increase efficiency and scalability of the cross-border program
- 3+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
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