You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This role is responsible for managing and driving strategic initiatives that enhance credit servicing operations, improve customer experience, and ensure regulatory compliance. The ideal candidate will oversee cross-functional projects, working closely with stakeholders in risk, operations, compliance, capabilities, technology, and other enterprise teams to implement and optimize servicing strategies.
Key Responsibilities:
- Project Planning & Strategy Execution
- Lead the development and implementation of credit servicing strategies to enhance Customer and colleague performance metrics.
- Define project scope, objectives, timelines, and success metrics in alignment with business goals.
- Develop detailed project plans, ensuring timely execution and alignment with regulatory and operational requirements.
- Stakeholder Collaboration & Coordination
- Work closely with risk management, operations, compliance, capabilities, and technology teams to drive servicing initiatives.
- Act as the primary point of contact for project-related communications and updates.
- Facilitate stakeholder meetings, ensuring alignment and proactive issue resolution.
- Operational Efficiency & Process Improvement
- Identify opportunities to enhance credit servicing processes, reducing costs and improving efficiency.
- Implement data-driven solutions to optimize customer engagement and delinquency management strategies.
- Support the development and integration of new servicing tools and technologies.
- Regulatory Compliance & Risk Management
- Ensure all credit servicing initiatives comply with regulatory requirements and industry best practices.
- Identify, assess, and mitigate project risks, ensuring robust controls and governance.
- Partner with compliance and legal teams to address any regulatory changes impacting servicing operations.
- Reporting & Performance Monitoring
- Track and report project progress, key milestones, and performance metrics.
- Develop dashboards and presentations for senior leadership to communicate project impact.
- Conduct post-implementation reviews and provide recommendations for continuous improvement.
Minimum Qualifications:
- 10 + years of experience with Bachelor’s degree in Finance, Business, or a related field.
- Tenured project management experience in financial services, preferably in credit servicing or risk management.
- Experience with project management methodologies (Agile, Scrum, SAfe).
- Proficiency in project management tools such as Microsoft Project, JIRA
- Excellent problem-solving, analytical, and decision-making skills.
- Strong stakeholder management and communication skills.
- Ability to handle multiple projects in a fast-paced, dynamic environment.
Preferred Qualifications:
- Strong understanding of credit servicing processes, collections, and regulatory requirements.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
