Manager I – DEAT Operations

Join Amgen's Mission to Serve Patients

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Manager I – DEAT Operations

Live

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

What you will do

The DEAT (Digital Experience and Technology) Operations Manager 1 will possess the ability to lead a high-performing product team, balancing strategic vision with execution excellence. They should have a deep passion for and experience in application management, coupled with an exceptional ability to build partnerships and influence stakeholders. This role involves collaboration with various Amgen teams to enhance and secure network operations.

What you will do

The DEAT (Digital Experience and Technology) Operations Manager 1 will possess the ability to lead a high-performing product team, balancing strategic vision with execution excellence. They should have a deep passion for and experience in application management, coupled with an exceptional ability to build partnerships and influence stakeholders. This role involves collaboration with various Amgen teams to enhance and secure network operations.

Roles & Responsibilities

• Lead and ensure accountability for the agile product team and the prioritized portfolio of software applications.
• Define and track key metrics, manage capacity across the team, and report on key performance indicators for success.
• Handle the application support transition processes, develop Business Continuity Plans, and assess changes for impact.
• Manage completion of periodic access reviews and Integrated System Assessments (ISA) across all applications in the portfolio.
• Represent software applications in Change Advisory Board (CAB) processes and meetings.
• Enhance processes related to Maintenance & Production Support.
• Work with other Information Systems shared services teams (Cloud, DBA, networking, collaboration, etc.) to address infrastructure issues.
• Manage and mentor staff, providing guidance, career development support, and mentoring to team members, contributing to the talent development strategy.

Win

What we expect of you

Functional Skills:

• Oversee key risks & issues with efficient queue management.
• Direct experience with application support on a global scale.
• Build relationships with application business managers and leads.

Good-to-Have Skills:

• Comprehensive understanding of software development tools, knowledge and enterprise data management tools
• Hands on programming skills in at least one area

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.

Thrive:

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Apply now for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.